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Software Developer / Engineer
Wixom, MI
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Now viewing: Field Application Engineer Level 2
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Zeiss Group

Field Application Engineer Level 2

Job Description

About Us:
How many companies can say they've been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region:
This position is located in Wixom, MI. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%) What's the role? Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstrations, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times. Sound Interesting? Here's what you'll do:
  • Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in matters relating to advanced applications and systems.
  • Facilitate the flow and accuracy of technical information to the field sales force.
  • Maintain a focus on advanced applications and new ZEISS technology.
  • Support the introduction of new products into the North American Market.
  • Provide technical training programs to the field sales personnel and IM dealer network.
  • Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
  • Provide technical after-sales support for customers to help insure successful use of ZEISS systems.
  • Provide customer training as needed to supplement the Applications Engineering staff.
  • Provide support for all Carl Zeiss Industrial Metrology systems
  • Respond to all customer related software/applications support questions.
  • Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
  • Aid with software & system testing in support of product development.
  • File accurate software performance reports.
  • Provide technical after-sales support for customers to help ensure successful use of our system.
  • Provide applications expertise for necessary project-related activities
  • Respond to customer requests for quotation which typically includes anal.
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