Find & Apply For Software Development / Engineering Manager Jobs in Oakland, California

About Us We're a well-established, fast-growing B2B services company specializing in identifying and repairing sidewalk trip hazards. With operations in the Bay Area, Sacramento, Dallas, San Antonio, and Oklahoma City, we're the market leader in our territories, known for our patented technology, data-driven processes, and commitment to quality. Our work directly improves public safety and accessibility in cities and communities across the country. Learn more at www.pccnorcal.com. The Role We're seeking a Business Process & Automation Manager to own the technology and process infrastructure that supports our operations across all territories. This role combines IT administration, process improvement, and automation development. You'll manage our core systems, analyze and redesign the workflows that run our business, and lead the adoption of AI tools across sales, field operations, and administration. You'll work with every department and have significant ownership over what gets prioritized and how it's implemented. The ideal candidate is technically capable enough to build solutions directly, and business-minded enough to identify which problems are worth solving. You should be equally comfortable configuring a CRM, writing a script, training field crews on a new application, and presenting the business case to leadership. Key Responsibilities Technology & IT Manage day-to-day IT operations, including user accounts, devices, mobile device management, software licensing, vendor relationships, and end-user support across all territories Administer and improve core systems, including Google Workspace, Pipedrive CRM, and our field data and reporting platforms Evaluate, select, and implement new tools; identify and retire systems that no longer deliver value Maintain data integrity and security standards across all platforms Process Improvement & Automation Document and analyze existing workflows across sales, field operations, scheduling, and administration; redesign them to eliminate unnecessary handoffs, rework, and manual data entry Build automations and integrations between systems using tools such as Zapier, Make, APIs, and scripting Develop internal tools, dashboards, and reporting that provide leadership with clear visibility into performance Create and maintain documentation and training materials so that new processes are sustainable and consistently adopted AI Implementation Identify opportunities where AI can meaningfully reduce manual effort, including document generation, data extraction from field inspections, report preparation, customer communication, and analysis Build, test, and deploy AI-assisted workflows, and measure their impact on time and accuracy Train staff on practical AI use and establish appropriate guardrails for data handling and quality control Cross-Functional Collaboration Partner with all departments and leadership to prioritize initiatives based on business impact Serve as the primary escalation point for systems and technology issues Own a quarterly technology and process roadmap, and report on outcomes against defined goals Preferred Qualifications 3+ years of experience in a role combining technology, operations, and process improvement (business systems, IT operations, revenue or sales operations, or similar) Demonstrated experience building automations and system integrations, including working with APIs Working knowledge of at least one scripting language (Python, JavaScript, or Google Apps Script) Practical experience applying AI tools to business workflows, including prompt design and implementation Strong systems administration skills; experience with Google Workspace and CRM platforms preferred Ability to communicate technical concepts clearly to non-technical audiences and drive adoption across teams Highly self-directed, with strong judgment about prioritization and follow-through Experience in field service, construction, or right-of-way data operations is a plus What We Offer Competitive pay based on experience Comprehensive benefits package (medical, dental, vision, 401k) Significant ownership and autonomy in a growing organization Opportunities for growth and leadership development A collaborative, mission-driven culture focused on quality, innovation, and impact

Pay:

$75,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Describe one automation or system integration you built end to end. What was the manual process before, what did you build, what tools did you use, and what changed as a result? How would you describe your experience with AI and automation tools?

Work Location:

In person