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CX Associate Professional Quality Remote CT
Job Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary
Your role in our mission
Essential Job FunctionsAssists in establishing and documenting a tailored strategy quality plan for the performance of quality assurance activities for assigned project or task.
Develops and maintains standardized quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with software development standards, policies and procedures or best practices.
Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to standards and applicable quality plans. Determines level of process and product quality. Reports findings; escalates unresolved issues to appropriate level.
Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties.
Gathers, uses and independently analyzes defect metrics data. Communicates analysis findings to appropriate level verbally and through the preparation of periodic written reports.
Participates in special projects, external audits and process improvements in support of quality assurance initiatives.
Basic QualificationsBachelor's degree or equivalent combination of education and experienceBachelor's degree in business, mathematics, engineering, management information systems, or computer science, or related field preferredZero or more years of quality assurance, engineering or management information systems experienceExperience working with quality metrics and software industry metric data collection and analysis techniquesExperience working with quality assurance principles and practices and software development methodologies such as CatalystExperience working with standard software development methodology assessments, such as SEI/CMM or ISO 9000Experience working with software test science and toolsOther QualificationsGood organization and time management skillsGood communication skills to interact with team members, customers, and support personnelGood analytical and problem solving skillsGood interpersonal skills for interacting with project and task team membersBasic personal computer and business solutions software skillAbility to handle activities on multiple projects and tasks within the same or different accountsAbility to work independently with integrityAbility to work in a team environment, even when remote support is requiredAbility to deal with and manage changeAbility to complete assigned responsibilities in a given timeframe within a given budgetBasic ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needsAbility to participate in various formal and informal professional development training sessions and established quality assurance trainingWillingness to travelWork EnvironmentOffice environmentWhat we're looking for
What you should expect in this role
"The deadline to submit applications for this posting is 10/30/2026." The pay range for this position is $40,300.00 - $57,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Other Retirement and Savings