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Now viewing: Associate Director, PSC Program Monitoring
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Novartis AG
Associate Director, PSC Program Monitoring
Job Description
#LI- HybridThis position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require about 20% travel as defined by the business (domestic). Please note that this role would not provide relocation and only local candidates will be considered.
The Associate Director, PSC Program Monitoring leads the quality assurance, program monitoring, case auditing, and escalation governance strategy for Novartis Patient Support Center operations. This leader sets standards for monitoring and auditing coverage, ensures effective governance and risk sensing across programs and channels, and drives a consistent "find recommend fix" operating rhythm with PSC Program Management, Training, Analytics, ERC, Legal, Compliance, IDS, and Technology. The role leads managers responsible for day-to-day execution and analyst development, and partners with the Manager, Monitoring Operations, who owns monitoring standards/materials and monitoring-related Genesys/CRM functionality. Success requires scalable monitoring and escalation capabilities, decision-ready insights for governance forums, and effective use of technology (AI/automation) and near-/off-shoring to support efficiency and cost avoidance.
The Associate Director, PSC Program Monitoring leads the quality assurance, program monitoring, case auditing, and escalation governance strategy for Novartis Patient Support Center operations. This leader sets standards for monitoring and auditing coverage, ensures effective governance and risk sensing across programs and channels, and drives a consistent "find recommend fix" operating rhythm with PSC Program Management, Training, Analytics, ERC, Legal, Compliance, IDS, and Technology. The role leads managers responsible for day-to-day execution and analyst development, and partners with the Manager, Monitoring Operations, who owns monitoring standards/materials and monitoring-related Genesys/CRM functionality. Success requires scalable monitoring and escalation capabilities, decision-ready insights for governance forums, and effective use of technology (AI/automation) and near-/off-shoring to support efficiency and cost avoidance.