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Systems Analyst
Aurora, CO

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Senior Systems Analyst

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Job Description

Provides advanced IT support and escalation management for workstations, applications, networks, virtual servers, Active Directory, email, VPNs, and Azure environments. Performs incident response, troubleshooting, root cause analysis, scripting, documentation, and SOP development while supporting end users, vendors, and internal IT teams. The role requires strong customer service, technical communication, ticket management, and adherence to ITIL and standardized support procedures. The summary above was generated by
AI Key Responsibilities:
Act as the point of escalation for L1 Systems Analyst. Deliver advanced workstation support. Provide advanced customer specific application support. Troubleshoot advanced network connectivity and devices/user connectivity. Administer incident response system reboots. Perform basic OS support. Utilize basic Azure support skills. Provide second level triage virtual server support to reestablish functionality. Driven to follow all SOP to resolve all technical issues. Administer advanced Active Directory support. Perform advanced ITIL security to provide basic printing and connectivity support. Deliver scripted application support. TCP/IP troubleshooting abilities Able to perform advanced VPN connectivity issues and password resets. Advanced end-user email support. Utilize basic scripting knowledge. Perform root cause analysis. Provide more standardized triage SOPs for System Analysts.
  • Knowledge, Skills, and Abilities:
  • Advanced knowledge of Microsoft 365 applications.
Advanced knowledge of command line. Understanding of advanced technical triage methodologies. Intermediate TCP/IP understanding. Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments. Ability to effectively set expectations regarding delivery of service. Strengthen customer relationships by providing exemplary customer service. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect. Adherence to ticketing methodologies regarding documentation, process, and workflow. Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism. Properly manage workflow using research, documentation, RMM tools, ticket system, and communication. Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
  • Preferred Education, Experience, and Certifications:
  • Prior MSP support desk experience, highly encouraged. A+ certification. Network+ certification. Server+ certification. Microsoft 365 certification. Azure support. VMware knowledge. Superior reading, writing, and communication skills. Intermediate knowledge of network concepts, devices, and best practices.
  • Work Schedule:
  • This role will work a scheduled shift of 9AM-6PM MST.
Physical Demands:
Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Benefits & Compensation:
Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses.
Current Pay Range:
$26.25/hr -$33.65/hr
Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read Full Description Meriplex Communications Aurora, Colorado, USA Office 14180 E Evans Ave, Aurora, United States, 80014 Similar Jobs Marathon Petroleum Corporation Business Systems Analyst 2 Days Ago In-Office or Remote 2 Locations 107K-184K Annually Senior level 107K-184K Annually Senior level Energy Leads strategic digital initiatives across refining operations, aligning business priorities with technology investments across IT and OT environments. Partners with senior leaders and stakeholders to define roadmaps, evaluate systems, conduct ROI analyses, develop requirements, manage testing, and drive adoption. Provides recommendations for system enhancements, supports business performance analysis, mentors colleagues in ITSM disciplines, and leads complex cross-functional technology delivery from concept through value realization.
Top Skills:
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Top Skills:
Agile Scrum Angular AWS Bruno Confluence Datadog Git Insomnia Jenkins JIRA Restful Apis Splunk Spring Boot Swaggerhub Airlock Digital Systems Analyst 16 Days Ago Hybrid Denver, CO, USA 120K-150K Annually Senior level 120K-150K Annually Senior level Software
  • Cybersecurity Own and optimize the go-to-market technology stack, including HubSpot and sales platforms.
Manage user access, configurations, integrations, data quality, vendors, documentation, and system rollouts. Build reports and dashboards, monitor GTM performance metrics, troubleshoot issues, and identify automation opportunities. Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and leadership to improve operational processes, reporting standards, platform adoption, and system effectiveness.
Top Skills:
CRM Dashboards Delve Risk Gong Hubspot Linkedin Sales Navigator Reporting Systems System Integrations Workflow Automation Zoominfo What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech Number of Tech Workers:
260,000; 8.5% of overall workforce (2024 CompTIA survey)
Major Tech Employers:
Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
Key Industries:
Software , artificial intelligence , aerospace , e-commerce , fintech , healthtech
Funding Landscape:
$4.9 billion in VC funding in 2024 (Pitchbook)
Notable Investors:
Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures Research Centers and Universities:
Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance