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Senior Systems Analyst
Job Description
Supports and improves field service, dispatch, work order, warranty, and technician systems. Gathers requirements, designs configurations and integrations, troubleshoots application and data issues, evaluates vendors, manages testing and user acceptance, administers access, and trains users. The role also defines technical standards, investigates data through database queries, and coordinates interfaces with ERP, parts, and customer systems. The summary above was generated by AI Summary The Senior Systems Analyst supports and improves the systems the Service organization runs on, including field service management, dispatch, work order and warranty processing, and the tools technicians use in the field. Day to day the work is gathering requirements from Service leadership and technicians, designing and configuring how the systems handle that work, resolving application and data problems, and coordinating with software vendors. Roles & Responsibilities Gathers and documents requirements from Service leadership, dispatch, and field technicians, and translates them into system design and configuration. Designs the application and data architecture for changes to Service systems, including how work order, parts, and warranty information moves between them. Configures, tests, and supports the Service application stack, including field service management, dispatch, and technician mobile tools. Builds and maintains the interfaces that connect Service systems to ERP, parts, and customer records. Troubleshoots application, integration, and data failures through to root cause. Evaluates software options and vendors for Service needs and recommends an approach with the tradeoffs stated. Defines and documents technical standards for Service applications, including data definitions and integration patterns. Plans and executes testing for system releases, including writing test scripts and coordinating user acceptance with Service users. Administers user access and security roles for Service systems according to company policy. Trains Service users and produces reference material for new features and changed processes. Other duties as assigned Job Requirements Education and/or
Experience Required:
Bachelor's degree in information systems, computer science, business, or a related field, or an equivalent combination of education and experience.
Required:
Five years supporting or implementing business applications as a systems analyst, applications analyst, or in a similar role.
Preferred:
Experience with field service management, dispatch, or warranty systems.
Preferred:
Experience designing application or integration solutions rather than only configuring them.
Functional/Technical Knowledge, Skills & Abilities:
Working knowledge of field service management systems and the transactions that run through them, including work orders, dispatch, parts consumption, and warranty claims. Ability to design an integration or data model and explain the tradeoffs behind it to both technical and non-technical audiences. Ability to write and modify database queries to investigate data and build reports. Familiarity with common integration methods, including APIs, file transfers, and scheduled jobs. Structured troubleshooting, including isolating a problem before changing anything in a production system. Ability to manage several concurrent requests and set realistic expectations on timing. Discretion with confidential employee, customer, and financial data.
Physical Requirements:
Sits for extended periods while working at a computer. Uses a keyboard, mouse, and telephone throughout the workday. Lifts and carries up to 20 pounds occasionally. Travels occasionally to branch, warehouse, and customer sites, including areas where equipment is operating. Requires the ability to walk on wet and uneven surfaces and to wear required personal protective equipment.
Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Read Full Description HQ Mark VII Equipment Arvada, Colorado, USA Office 5981 Tennyson Streets, Arvada, CO, United States, 80003 Similar Jobs Marathon Petroleum Corporation Business Systems Analyst 8 Days Ago In-Office or Remote 2 Locations 107K-184K Annually Senior level 107K-184K Annually Senior level Energy Leads strategic digital initiatives across refining operations, aligning business priorities with technology investments across IT and OT environments. Partners with senior leaders and stakeholders to define roadmaps, evaluate systems, conduct ROI analyses, develop requirements, manage testing, and drive adoption. Provides recommendations for system enhancements, supports business performance analysis, mentors colleagues in ITSM disciplines, and leads complex cross-functional technology delivery from concept through value realization.
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• Cybersecurity Own and optimize the go-to-market technology stack, including HubSpot and sales platforms. Manage user access, configurations, integrations, data quality, vendors, documentation, and system rollouts. Build reports and dashboards, monitor GTM performance metrics, troubleshoot issues, and identify automation opportunities. Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and leadership to improve operational processes, reporting standards, platform adoption, and system effectiveness.
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CRM Dashboards Delve Risk Gong Hubspot Linkedin Sales Navigator Reporting Systems System Integrations Workflow Automation Zoominfo What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech Number of Tech Workers:
260,000; 8.5% of overall workforce (2024 CompTIA survey)
Major Tech Employers:
Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
Key Industries:
Software , artificial intelligence , aerospace , e-commerce , fintech , healthtech
Funding Landscape:
$4.9 billion in VC funding in 2024 (Pitchbook)
Notable Investors:
Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures Research Centers and Universities:
Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute