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Now viewing: Depot Management
C3
CodeForce 360
Depot Management
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Job Description
Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices. Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment. Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers. Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations. Maintain and update asset movement, device status, and lifecycle records in ServiceNow. Conduct monthly inventory audits and reconcile physical assets with system records. Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams. Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines. Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness. Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments. Communicate clearly with customers and internal stakeholders through written and verbal updates. Follow standard operating procedures, security guidelines, and asset management policies.
Required Skills & Experience:
Hands-on experience in Depot Management/Configuration Center operations. Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices). Working experience with Microsoft ecosystem and device management tools, including: O365 / Microsoft 365 Intune / Endpoint Management SCCM / Configuration Management Asset Management tools Practical working knowledge of ServiceNow for incident, asset, and task updates. Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination. Good understanding of shipping, receiving, and inventory control processes. Top 3
Skills:
Hands-on experience in Depot Management/Configuration Center operations. Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices). Working experience with Microsoft ecosystem and device management tools
Travel Requirements:
Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses included
Pay:
$19.42 - $21.42 per hour Expected hours: 40.0 per week
Benefits:
Dental insurance
Work Location:
In person
Benefits
- Dental Insurance