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EPIC Clinical Analyst, ITS Clinical Systems Operations

Job ID:

000GM1

Tupelo

Information Technology - ITS

CLINICAL SYSTEMS OPERATIONS

Full Time - Day

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY

The EPIC Analyst at North Mississippi Health Services is responsible for serving as the EPIC Enterprise and clinical system specialist and overall administrator of system functionality including creation of templates and order sets, provision of recommendations on system and functionality improvements, planning for new module implementation, leading related project management, and supporting system configuration and issue resolution. This role collaborates with the appropriate Clinical Manager and Clinical Director to strategically plan clinical system development and coordinates team members and trainers in identifying and addressing system and user needs to achieve optimal system effectiveness and use.

JOB FUNCTIONS

Serves as the highest level Epic application specialist and primary system administrator, providing expert level support across Epic applications and clinical operations.

Designs, builds, maintains, and governs Epic templates, order sets, provider preferences, and system configurations across all Epic clinical modules and other assigned applications.

Maintains expert knowledge of Epic application integration and understands downstream impacts to clinical workflows, operational processes, reporting, and regulatory requirements.

Monitors Epic release updates and functionality enhancements, proactively testing system upgrades and leveraging resources to continuously advance system knowledge and optimize application performance.

Leads testing efforts for new Epic releases and system enhancements, ing advanced expertise to ensure upgrades are stable, functional, and meet organizational needs.

Tests all system changes in non production environments and collaborates with leadership and peers to promote controlled deployment to production using established change management and governance processes.

Ensures system downtime procedures are current, communicated, and aligned with organizational emergency operations and patient safety standards.

Collaborates with clinical leaders, IT teams, and external vendors to plan and execute installations, upgrades, interfaces, and system enhancements in alignment with clinical priorities.

Supports planning and implementation of major Epic modules by assessing configuration requirements, defining workflows, coordinating resources, developing project plans, and assigning project tasks.

Provides leadership through training, mentoring, and supporting new Epic analysts, promoting best practices and consistent configuration standards.

Delivers system configuration, project development, workflow design, optimization initiatives, change management support, and complex issue resolution related to clinical applications.

Participates in and leads meetings related to system operations, project planning, issue resolution, change coordination, and stakeholder communications.

Achieves and maintains required Epic certification(s) and maintains working knowledge of related Epic applications to support cross functional initiatives.

Completes assigned project tasks within defined timelines and according to priorities established by management and application leadership.

Acts as a champion for assigned projects, providing ongoing support for implementations, optimizations, enhancements, and system upgrades.

Provides on call support for clinical applications, supporting a 24/7 operational environment and ensuring timely resolution of critical system issues.

QUALIFICATIONS

Education

Associate's Degree Computer Science, Math, Analytics, Informatics, or Management Information Systems. Required

Bachelor's Degree . Preferred

Licenses and Certifications

. . .

Work Experience

1-3 years. A minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems. Required

Knowledge Skills and Abilities

Independently assumes responsibility for efficient flow of work without direct supervision, exercising outstanding judgment, decision-making abilities, and interpersonal skills

Exhibits proficiency in the use of Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Teams

Excellent organizational and communication (verbal and written) skills; required

Excellent interpersonal skills; required

Multi-tasking, critical thinking, and problem-solving skills; required

ITIL exposure or experience; preferred

Working knowledge of Healthcare Information Systems; preferred

Exhibits outstanding poise in a fast-paced business environment

Provides advice and assistance to departments requiring business processes and capabilities of Human Resources and/or Payroll, Financial/Billing, or Financials and Supply Chain Systems

Defines, designs and implements business processes, workflow, reports and queries necessary for proper operations of all Business Operations Systems

Must have extensive contact with: Business Operations Staff, Management, vendors, consultants, other

NMHS/NMMC

Staff members

Must have excellent written and verbal communication skills

Must reflect a positive, caring attitude toward patients, staff and the public we serve

Must project a good image of Management Information Services

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing. Occasionally

Walking. Occasionally

Sitting. Frequently

Lifting/Carrying. Occasionally 35 lbs

Pushing/Pulling. Rarely

Climbing. Occasionally

Balancing. Rarely

Stooping/Kneeling/Bending. Rarely

Reaching/Over Head Work. Occasionally

Grasping. Frequently

Speaking. Frequently

Hearing. Constantly

Repetitive Motions. Frequently

Eye/Hand/Foot Coordinations. Occasionally

Benefits A

•vailable

Continuing Education

403B Retirement Plan with Employer Match Contributions

Pet, Identity Theft and Legal Services Insurance

Wellness Programs and Incentives

Referral Bonuses

Employee Assistance Program

Medical Benefits

Dental Benefits

Vision Benefits

License + Certification Reimbursement

Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance

Employee Discount Program

Other:

Early Access to Earned Wages

Tuition Assistance

Relocation Assistance

Paid Time Away

Special Employee Rates at NMMC Wellness Centers

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to :

You must have a Associates or higher