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Now viewing: Implementation Specialist (On-Site/Hybrid GA Territory Required) | Canton, OH, USA
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Implementation Specialist (On-Site/Hybrid GA Territory Required) | Canton, OH, USA
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Job Description
Implementation Specialist (On-Site/Hybrid GA Territory Required)
JOB TITLE
Implementation SpecialistFLSA STATUS
ExemptDEPARTMENT
Enterprise SolutionsREPORTS TO
Associate Director, ImplementationsSUPERVISORY RESPONSIBILITIES
NoJOB LOCATION
Canton, GA TRAVEL:
Up to 40%ESSENTIAL DUTIES & RESPONSIBILITIES
- Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.
- Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.
- Assess customer's technology environmental, system requirements and accessibility.
- Prepare and conduct software demonstrations.
- Configure software solutions to meet the customer's business and operational requirements.
- Perform quality assurance reviews of system configurations and converted data prior to deployment.
- Deliver remote and onsite training for administrators, end users, and other customer stakeholders.
- Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.
- Troubleshoot and resolve configuration issues, and customer-reported concerns.
- Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.
- Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.
- Build and maintain positive working relationships with customers, partners, and cross-functional teams.
- Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.
- Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.
MINIMUM QUALIFICATIONS
(EDUCATIONAND EXPERIENCE
):- Associate degree in computer/software-related field or 3+ years of software implementation experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.