Find & Apply For Systems Analyst Jobs in Eau Claire, Wisconsin

Join our team! Are you looking for an opportunity to join one of the top employers in the Chippewa Valley? We are always looking for motivated and talented individuals to become a part of our dynamic team! With a variety of roles available across multiple departments, we offer opportunities for growth, collaboration, and professional development. As a valued team member, you'll be joining a company that is committed to fostering a positive, inclusive work environment, while also providing you with the support and resources to succeed. Whether you're just starting your career or looking for the next step in your professional journey, we would love to hear from you. At PESI, we connect with millions of professionals every day, providing advanced training that empowers them to bring hope and healing to those they serve. Our work is driven by a greater purpose—to enhance lives by sharing knowledge that makes a meaningful difference. Our mission is to bridge the gap between knowledge and need by equipping mental health and healthcare professionals around the world with innovative, cutting-edge education that improves client outcomes. Our success starts with our people. We listen, we learn, and we strive to exceed the expectations of our customers, colleagues, and partners.

We value directness and trust:

we operate with honesty, integrity, and transparency in all of our relationships—both within our organization and beyond.

We foster an entrepreneurial spirit:

our team members take ownership of their roles, thinking and acting as if they're running their own business.

We prioritize innovation and creativity:

continuous learning and a willingness to grow through experimentation are what drive us forward in our mission to connect knowledge with those who need it most. If you're passionate about making a meaningful impact and want to be part of a purpose-driven, innovative team—we'd love to have you join us. Please email your resume to careers@pesi.com. Systems Support Analyst Make an Impact with Technology that Changes Lives Are you the person who loves untangling a gnarly ticket, translating "it's broken" into a clear next step, and following through until it's truly resolved? Join PESI as a Systems Support Analyst and become the first point of contact in Freshdesk for the internal systems our teams rely on every day — triaging requests, troubleshooting what you can, and routing the rest to the right team with the context they need to move fast. You'll report to our Program Manager and work daily alongside every team in IT, and with people across our entire organization, to make sure nothing falls through the cracks. Overview of the

Information Technology Team:

The PESI IT Team supports every aspect of our organization, from desktop support to enterprise software development. We build and manage the systems that drive innovation, streamline operations, and enhance the experience for our associates and customers alike. Our team values agility, accountability, and cross-functional collaboration — and we're looking for someone who can stay organized and level-headed while triaging a high volume of requests with purpose and precision. We've built our support model so the right request reaches the right team every time. Our Customer Service team owns the day-to-day support of our external customers, escalating to IT only when an issue turns out to be a systems issue. Our IT Ops team triages and resolves anything related to network, hardware, credentials, and infrastructure. Between those two teams sits a category of work that belongs squarely with IT but isn't infrastructure: the internally built and maintained systems our associates rely on every day, and the feature requests that keep those systems improving. That's where this role lives.

What You Will Be Doing:

Serving as the primary owner of Freshdesk tickets related to PESI's internally built, maintained, and supported systems Triaging incoming requests quickly and accurately — distinguishing bugs, how-to questions, training needs, and feature requests from business stakeholders Determining whether a request belongs with you, another department, or another team in IT and routing it with the context needed to act on it Prioritizing the queue based on urgency, business impact, and the number of associates or customers affected Investigating reported issues to determine root cause before escalating, and resolving what you can directly — configuration, data corrections, user error, or how-to guidance Reproducing bugs and gathering the technical detail developers need — steps to reproduce, screenshots, logs, and environment — to hand off clean, actionable tickets Testing and verifying fixes before closing tickets, confirming with the requester that the issue is truly resolved Serving as the intake point for feature requests on internally built systems, capturing enough detail to make each request actionable Partnering with our business, our development team and Program Manager to get feature requests understood, sized, and prioritized against other work Keeping requesters informed on where their ticket or request stands, even when the answer is "not yet" Identifying recurring issues and patterns across tickets, and recommending fixes or process changes that reduce future volume Maintaining internal documentation, FAQs, and known-issue lists so common questions can be self-served over time Providing regular visibility into queue health, trends, and recurring pain points to IT and Development leadership Helping refine Freshdesk workflows, categories, and triage rules as our systems, tools, and teams grow What You Bring to the

Team:

(skills and requirements) A genuine customer-service mindset paired with real technical curiosity Comfort being the front line for associates who are frustrated, confused, or in a hurry — and staying calm and clear anyway Strong triage instincts: the ability to quickly size up a problem and decide what to do with it Excellent written and verbal communication skills, with the ability to translate between non-technical associates and developers Solid organizational skills and follow-through — nothing slips through the cracks on your watch Ability to prioritize and manage a high volume of requests in a fast-paced environment A proactive, ask-questions-first approach to problem solving Comfort learning the ins and outs of multiple internally built systems Strong working knowledge of Microsoft Office and the aptitude to quickly learn Freshdesk, Azure DevOps, and other internal tools

What Would Thrill Us:

Prior experience with Freshdesk or another helpdesk/ticketing platform Experience in a Tier 1/Tier 2 application support, helpdesk, or QA role Basic SQL skills or comfort querying data to help investigate issues Familiarity with Agile ways of working and backlog tools like Azure DevOps Experience writing clear bug reports or user stories A background in customer service, training, or business analysis Who Tends to

Thrive Here:

People who love solving puzzles and won't stop until they understand why something broke People who can hold a dozen open tickets in their head without losing track of any of them People who ask good clarifying questions instead of assuming they know what the requester meant People who take ownership of a problem even when the fix belongs to someone else People who are energized by variety — no two tickets are ever quite the same

Who May Find This Role Challenging:

People who prefer long, uninterrupted focus time over frequent context-switching People who get flustered when priorities shift mid-day People who would rather build the app than talk to the people using it People who need a fully defined process before they can act People who are uncomfortable saying "I don't know yet" while they find out Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment. Please email your resume to careers@pesi.com. Equal Employment Opportunity PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply. Featured Pay & Benefits Discover the comprehensive pay and benefits programs offered to PESI team members. These programs are designed to support your well-being and ensure you have the resources you need to thrive both professionally and personally. Remote, hybrid and In-office Most positions at PESI offer flexible work options, including remote, hybrid, and in-office arrangements, allowing you to choose the setup that best fits your lifestyle and needs. Generous Benefits Package PESI's generous benefits package includes Medical, Dental, and Vision coverage, access to an near site clinic and healthcare navigation, an Employee Assistance Program (EAP), and employer-paid Life Insurance and Short- and Long-Term Disability for your peace of mind. TiC information Paid Time Off (PTO) and Holiday Pay Programs PESI offers generous Paid Time Off (PTO) and Holiday Pay programs to ensure you have the time you need to rest, recharge, and enjoy life outside of work. Incentive Plan PESI's Incentive Plan rewards your hard work and dedication with opportunities for performance-based incentives and recognition. 401k Plan PESI Offers a 401k plan with an employer contribution, above market match and immediate vesting, helping you build your financial future from day one. Professional Development PESI provides professional development opportunities and tuition assistance to help you grow in your career and achieve your educational goals. Our Culture At PESI, we are driven by a deeper purpose—connecting knowledge with need—empowering millions of professionals worldwide with advanced training that improves lives, fosters hope and healing, and supports continuous growth, collaboration, and learning within our global community.