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Now viewing: Senior Support Analyst for Educational Technology
TU
Troy University
Senior Support Analyst for Educational Technology
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Job Description
The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events. Minimum Qualifications 1. Bachelor's degree in a related field OR 2. Minimum of 5 years of experience working within an informational technology technical support area 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions 5. Ability to manage multiple tasks and prioritize those tasks effectively 6. Strong written and verbal communication skills 7. Excellent computer skills Preferred Qualifications