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IT Security Analyst SKC Skilcraft

LLC - 2.7

Hebron, KY Job Details 3 days ago Qualifications Desktop computer repair Employee onboarding Cloud identity and access management (IAM) Record keeping Network troubleshooting Authorization controls implementation Microsoft Outlook Smartphone (troubleshooting support) IT user and group management IT asset management Laptop (troubleshooting support) ERP systems Application deployment Public Cloud Mid-level Incident Escalation Printer (troubleshooting support) Software installation Multi-factor authentication (MFA) implementation Cloud service support Productivity software support Desktop (troubleshooting support) Software asset management Computer management Security control implementation Azure AD Data access controls implementation Resolving technical support tickets Managing IT infrastructure Collaborative technology platforms Full Job Description Position Summary The IT Associate provides frontline technical support and assists in the administration of the organization's technology systems. This role is responsible for user account management, Microsoft 365 and Azure Active Directory administration, software licensing, hardware deployment, troubleshooting, and coordination with Managed Service Provider (MSP). The position works closely with internal departments to support business applications, ERP system, cybersecurity initiatives, and overall IT operations. Key Responsibilities User Account Administration Create, modify, and disable user accounts within Microsoft 365, Azure Active Directory (Entra ID), and business applications. Assign and manage software licenses, permissions, and security groups. Support employee onboarding and offboarding activities. Maintain user access records and support compliance requirements. Technical Support Provide first-level support for hardware, software, network, and application issues. Troubleshoot desktops, laptops, printers, mobile devices, and peripherals. Document and track support requests through established processes. Escalate complex issues to senior IT staff or external providers. Hardware and Software Management Configure and deploy company computers and mobile devices. Maintain IT asset inventories and software licensing records. Manage approved software lists and assist with software standardization efforts. Install, update, and troubleshoot business software applications. Microsoft 365 and Cloud Administration Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive. Assist with Azure Active Directory administration and access management. Support multi-factor authentication and security controls. Help maintain cloud-based collaboration and productivity environments. ERP and Business Systems Support Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.