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Technical Consultant 2 Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Technical Consultant 2 to join our dynamic team at Ft. Meade, MD in support of the Intelligence Community.

Provide unique expertise to guide the assessment of IT system objectives and concept of operations; Guides the identification of top­ level systems requirements; prepare high-level systems architecture in terms of hardware, software, database, and telecommunications components.

As lead of the Mission Management team, candidate will lead a small team that supports customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to:

• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues w their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements:

• Extensive experience with customer ICAM solutions.
• Extensive experience resolving issues with customer ICAM solutions.
• Experience with or knowledge of:
• Online and telephone customer support
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Public Key Infrastructure (PKI )
• Ticket tracking systems (e.g. JIRA, Redmine)
• Able to:
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Active TS/SCI w/ FSP required within 7 years.