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Analyst, Associate Technology Support (New York)
Job Description
Description Provide level 2, in person, customer focused support of office related technologies, systems and services. Primary focus for customer support is Individual Contributor - VP. Level 2 support - defined as: anything needing in person & remote support Analyze software/hardware performance issues Create, properly document, categorize and close interactions Appropriately escalate interactions as needed Partner with other groups in VS&Co to resolve multi-layer problems On call support: after hours and weekends as per rotation schedule Meet or exceed Service Level Agreements (SLA) 95% incident resolution Stay knowledgeable and keep current in the incident space. Possess general technology knowledge, including: Windows 11 MAC OS 15.6 Office 365 Printer Audio/Video VMWare View ZScaler ServiceNow Goverlan Associate Desktop Hardware knowledge (hard drive, etc.) Level 2 support: in person & remote support Deploy/ship hardware Install customized software Project related tasks within building Awareness and escalation of compliance and security related issues Continue to remain educated through knowledgebase Ability to work and build relationships at Individual contributor to VP level. Business partnership/conduit with brands Observations based on daily tasks Executes with direction Click here for benefit details related to this position.