Find & Apply For Technology Consultant Jobs in Tonawanda, New York

Ready for More Ownership and Variety in Your IT Career? You may already have a good IT job. Maybe you're the person everyone turns to when something breaks. Maybe you're ready for more responsibility, more variety, and the opportunity to work directly with business clients. An established Western New York technology company is seeking an experienced, self-directed IT professional to take a key role in its Managed Services operation. This is not an entry-level help-desk position. We're looking for someone who can walk into a client's environment, understand what's happening, solve problems, and take ownership—with minimal day-to-day supervision. The Opportunity You'll support a variety of small and mid-sized businesses, each with its own technology environment and challenges. You'll be expected to keep systems secure and reliable, resolve technical issues, and identify improvements before problems disrupt a client's business. This role is ideal for someone who enjoys both the technical side of IT and the responsibility of being a trusted resource for business clients. What You'll Be Responsible For

• Manage and support Windows workstations, servers, Microsoft 365, networks, firewalls, wireless systems, VPNs, and cloud services.
• Monitor and maintain backups, cybersecurity tools, and business continuity systems.
• Troubleshoot technical problems remotely and onsite, following issues through to resolution.
• Perform system maintenance, software updates, patching, and configuration.
• Manage user accounts, access controls, and Microsoft 365 environments.
• Document client environments, configurations, and changes.
• Identify vulnerabilities, recurring problems, and opportunities to improve client systems.
• Recommend practical technology and security improvements.
• Communicate directly with business owners and employees, explaining technical issues without unnecessary jargon.
• Manage multiple client environments and competing priorities with minimal supervision.
• Take initiative in researching and resolving unfamiliar technical challenges. What We're Looking For
• Several years of hands-on experience supporting business IT environments.
• Broad technical knowledge across networking, Windows systems, Microsoft 365, backups, and cybersecurity.
• Strong troubleshooting and independent problem-solving skills.
• The ability to work without constant direction and take responsibility for results.
• Experience supporting multiple business environments or working for an MSP.
• Strong customer-service, communication, and organizational skills.
• A proactive approach to security, maintenance, and preventing problems.
• Professionalism, reliability, and a strong sense of ownership.
• Valid driver's license and reliable transportation. Technical Experience That Will Stand Out
• Microsoft 365, Azure, and Entra ID.
• Windows Server and Active Directory.
• Firewalls, managed switches, VPNs, and wireless networks.
• Cybersecurity platforms, endpoint protection, and Microsoft Defender.
• Remote monitoring and management (RMM) and professional services automation (PSA) systems.
• Backup, disaster recovery, and business continuity platforms.
• VoIP and cloud-based business applications.
• Virtualization and cloud infrastructure. Why Consider This Opportunity?
• Work with a variety of small and mid-sized businesses rather than being confined to a single IT environment.
• Build direct relationships with business owners and decision-makers.
• Take meaningful responsibility for the reliability and security of client technology.
• Work with a broad range of current IT and cybersecurity tools.
• Help shape and strengthen a growing Managed Services operation.
• Continue developing your technical expertise through real-world challenges and professional training. Compensation and Benefits
• Salary range of Competitive compensation commensurate with experience, with potential performance bonus per year, based on experience and qualifications.
• Potential annual performance bonus.
• Health, dental, and vision benefits, subject to the employer's benefit plan.
• Paid time off and holidays.
• Opportunities for technical training, certifications, and professional development.
• A varied work environment with direct client interaction.

The Person We're Looking For We're looking for the person who doesn't wait for someone else to solve the problem. You investigate. You communicate. You find the answer. And when you see something that could be better, you take the initiative to recommend a solution. You don't need to know every product or technology listed. We do expect you to have a strong technical foundation, understand how systems work together, and know how to investigate and resolve problems independently. If you enjoy technology, like working with people, and want the responsibility and variety that come with supporting multiple business environments, this may be the opportunity you've been looking for. Position Details Full-time position in Tonawanda, NY / Western New York. Work setting combines office, remote, and onsite client support. Specific benefits and eligibility will be discussed during the hiring process.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

Hybrid remote in Tonawanda, NY 14150