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IT Operations Analyst Qualis1 inc Dallas, TX Job Details Contract $25 an hour 1 day ago Qualifications Incident management Incident report management Networking tools IT system monitoring Incident management software Incident Escalation Network monitoring tools Escalation handling Full Job Description We are looking for an IT Operations Analyst with 3-5 years of experience in IT operations, NOC monitoring, incident management, and service support. The ideal candidate will monitor network and system alerts, manage incidents in ServiceNow, coordinate with technical support teams, and help ensure critical IT services remain available. This is an IT operations and incident management role , not a network engineering position. Key Responsibilities Monitor network, systems, applications, and infrastructure using monitoring tools. Review alerts, identify issues, and take appropriate initial action. Create, update, and manage incidents in ServiceNow . Escalate incidents to L2/L3 technical teams when required. Participate in incident/technical bridge calls during major outages. Coordinate with internal IT teams and vendors to resolve incidents. Provide timely updates and communication during service outages. Monitor critical applications, batch jobs, and scheduled processes. Verify startup and shutdown procedures for critical applications. Maintain and update Knowledge Base (KB) documentation and troubleshooting procedures. Follow established IT operations, incident management, and escalation procedures. Assist with change and vendor coordination when required. Required Qualifications 3-5 years of experience in IT Operations, NOC, Service Operations, or a similar role. Experience with incident management and IT service management . Hands-on experience with ServiceNow or a similar ITSM platform. Experience monitoring network, systems, applications, or infrastructure alerts. Understanding of incident escalation and working with L2/L3 support teams. Good understanding of

ITIL/ITSM

processes . Strong communication and documentation skills. Ability to work in a fast-paced operations environment and respond to incidents in a timely manner. Preferred Experience Experience participating in major incident or outage bridge calls. Experience with network/system monitoring tools. Knowledge of batch/job monitoring. Experience working with technology vendors. Experience maintaining Knowledge Base articles and operational procedures.

Pay:

$25.00 per hour Expected hours: 40.0 per week

Work Location:

In person