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Police IT Systems Analyst City of Garland United States, Texas, Garland 200 North 5th Street (Show on map) Oct 05, 2026 Summary Responsible for managing and maintaining police applications and systems, and for supporting the City of Garland information systems including requirement analysis, product evaluation, application implementation, and ongoing technology support. This person will serve as the primary administrator for evidence management and records management systems, while supporting up to 25 other police applications. Essential Duties and Responsibilities include the following. Other duties may be assigned. Install, update, and maintain operating systems and application software, where applicable

Perform application installs and upgrades.

Install database software for OnCall Record (WebRMS).

Provide the vendor with requested information gathered from end-user or other IT resources.

Monitor and document changes as instructed or recommended by the vendor.

Identify and correct issues with applications, systems, and network devices/ resources.

Research, test, analyze and repair routine connectivity and software issues.

Troubleshoot and isolate hardware and software problems.

Plan, implement, and maintain network data storage/ retrieval system.

Onboard and offboard users and user access from applications as they come and go.

End user support and training. Minimum Qualifications Associate degree

2 years of related experience Administrating or running SQL reports from a Records Management System (RMS) Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications Education/ Experience:

Bachelor's Degree in Computer Science or a related area of study

2-4 years experience in analyzing computer applications, and maintaining complex applications with an emphasis on configuration, modification, implementation, upgrading, and support for applications.

Experience with Axon system administration

Experience with managing a data-driven application, such as Hexagon's OnCall Records or a similar Records Management System.

Full grasp of NIBRs to include reporting needs and application configuration

Knowledge, Skills & Abilities:

Comprehensive knowledge of bridges, routers, and

LAN/ WAN

protocols

Considerable knowledge of city operations and purchasing procedures

Skills in problem-solving and resolution

Skill in utilizing Lexis Nexis

Ability to multi-task

Ability to troubleshoot hardware and software computer system malfunctions

Ability to form and maintain effective working relationships

Ability to communicate clearly on varying levels of technological knowledge

Ability to gather, analyze, and organize information

Ability to read, analyze, and interpret technical diagrams and written procedures

Proficient knowledge of client/server application delivery, support issues, and processes

Proficient knowledge of standard information technology tools and methods

Proficient knowledge of Microsoft Office applications preferred

Proficient knowledge and experience with Microsoft Report Builder

Proficient knowledge and experience with SQL Software Reporting Services (SSRS)

Excellent customer service skills

Skill in communicating both verbally and in writing

Skill in report design and queries for assigned application

Skill in Structured Query Language (SQL)

Ability to research issues and recommend solutions

Ability to prioritize tasks and meet customer service deadlines

Ability to research and document workflow Licenses and Certifications Valid Class C Texas driver's license

Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST) preferred Physical Requirements / Work Environment The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The position requires that the incumbent be able to lift 30 pounds, work in close / cramped areas, work in dusty conditions, work in low-light conditions and be able to sit, stand, kneel, crouch and bend for brief periods of time. The incumbent must be able to use fingers to feel and have sufficient dexterity to sort and hold small wires, connect cables and install small connectors into sockets. The incumbent must be able to discern a broad spectrum of colors used in network cable. Notify me of jobs like this