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The Role Leads user research and product design for member- and provider-facing digital experiences. Creates user flows, wireframes, prototypes, journey maps, and recommendations; partners with product, engineering, analytics, and business teams; defines experience metrics; and ensures accessibility and human-centered design standards. Independently manages multiple initiatives and communicates research findings, design rationale, and improvement opportunities to stakeholders and leadership. Summary Generated by

Built In Job Summary:

The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.

Essential Functions:

Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization. Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements. Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development. Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities. Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations. Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences. Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies. Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities. Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required Equivalent years of relevant work experience may be accepted in lieu of required education Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required Experience designing digital experiences for web, mobile, portal, or application-based products required Experience in healthcare, insurance, financial services, or other regulated industries preferred

Competencies, Knowledge and Skills:

Proficiency with Microsoft Office products Ability to partner with cross-functional product, technology and business teams Knowledge of human-centered design, design thinking, and research methodologies Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts Proficiency with Figma and other design, prototyping, or research platforms Strong understanding of accessibility, usability, and digital experience best practices Ability to synthesize complex information into clear recommendations and actionable insights Proficient in defining and using customer experience metrics and analytics to support decision-making Strong communication, facilitation, stakeholder management, and presentation skills Ability to independently manage competing priorities in a fast-paced environment

Licensure and Certification:

None Working Conditions:

General office environment; may be required to sit or stand for extended periods of time Travel is not typically required

Compensation Range:

$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-EM1 Brand=CareSource Read Full Description Skills Required Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Design, User Experience, Information Architecture, or a related field Equivalent relevant work experience may substitute for the required education Five years of experience in UX research, product design, digital experience design, or a related discipline Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions Experience designing digital experiences for web, mobile, portal, or application-based products Experience in healthcare, insurance, financial services, or another regulated industry Proficiency with Microsoft Office products Knowledge of human-centered design, design thinking, and research methodologies Familiarity with usability testing, customer interviews, surveys, and qualitative and quantitative research techniques Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts Proficiency with Figma and other design, prototyping, or research platforms Understanding of accessibility, usability, and digital experience best practices Ability to define and use customer experience metrics and analytics Strong communication, facilitation, stakeholder management, and presentation skills Ability to independently manage competing priorities in a fast-paced environment CareSource Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CareSource and has not been reviewed or approved by CareSource. About This Summary Strong & Reliable Incentives — Bonuses are regularly available and serve as a meaningful part of total compensation. Annual performance-based awards are considered a strong component. Leave & Time Off Breadth — PTO starts around four weeks and increases with tenure, complemented by paid holidays and a floating day. Volunteer time expands the available leave options. Affordable Benefits — Health plan options are considered affordable, supported by wellness incentives that can reduce premiums. Coverage breadth includes medical, dental, vision, and cost‑lowering programs. Learn more about CareSource's Compensation & Benefits → CareSource Insights What's It Like to Work at CareSource? CareSource Culture & Values CareSource Career Growth & Development What's the Work-Life Balance Like at CareSource? CareSource Leadership & Management CareSource Company Growth, Stability & Outlook View all jobs at CareSource View CareSource Profile Report Job