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Senior Content Designer#26-40775

$65.92-$69.73 per hour

Toronto, ON, Canada

Hybrid

Job Description

Our Client, a Banking company, is looking for a Senior Content Designer for their Toronto, ON/Hybrid location.

Responsibilities:

Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies.

Conceptualize, design and execute future-state and near-term cross channel content experiences

Writing, editing and proofreading skills

Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Apply user-centered design methodologies to ensure content is accessible and based on customer needs

Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication

Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers.

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations

Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience

Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area

Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders

Independently performs tasks from end to end

Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Requirements:

Must Haves:

Plain language expertise

Strong writing and editing skills

Experience writing WCAG/Accessibility compliant content

Experience getting regulatory approvals

Soft skills:

Willingness to collaborate

Self-motivated, flexible, organized and accountable

A passion for great experience design

Nice to have:

FI experience

Public Site experience

Experience:

3-5 years of experience, preferably in digital, conversation or content design

Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus