Find & Apply For UI / UX Designer / Developer Jobs in Thompson's Station, Tennessee

Virtual Agent / Conversational Designer

• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on Topic block design
• Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys
• Greetings
• Intent handling
• Multi-step flows

Fallbacks Create:

• Decision trees
• Dialog flows
• Flow diagrams

Intent & Use Case Definition:

Identify:

• User intents (e.

g., "reset password", "check ticket status")

Map:

• Intents → conversation flows Work with business teams to:
• Define high-impact use cases

Dialogue & Content Writing Write:

• Bot responses
• Prompts
• System messages Ensure tone is:
• Clear
• Human-like
• Aligned with brand Conversational UX (User Experience) Design experiences that:
• Minimize user effort
• Avoid confusion
• Handle edge cases

Optimize:

• Navigation within conversations
• Error handling Bot Configuration / Platform Work Configure bots on platforms like:
• ServiceNow Virtual Agent
• Dialogflow

Microsoft Bot Framework Implement:

• Topics / intents
• Entities
• Flow logic Integration with Backend Systems Connect bot to systems:
• ITSM (tickets, approvals)

CRM / HR

tools Enable actions:

• Create ticket
• Retrieve data
• Trigger workflows Testing & Optimization Test conversations:
• Different user inputs
• Edge cases

Analyze:

• Drop-offs
• Failed intents

Improve:

• Flows
• Responses
• Accuracy Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1