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Career Insights for Voice Designer
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Based on Tennessee data
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What they do
A Voice Designer works on the planning, mapping and operation of all the possible interactions that might occur between a voice assistant and an end user. The goal of the Voice Designer is to create a conversational flow that makes interactions with voice assistants feel natural. Voice design can be referred to with a variety of names, including conversation design, voice user interface (VUI) design and voice user experience (VUX) design.
$98,179 / year median in Tennessee
+13% projected growth
Job Description
- Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
- Practical experience on NLU intent and utterance authoring
- Strong knowledge and hands-on experience on Topic block design
- Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys
- Greetings
- Intent handling
- Multi-step flows
Fallbacks Create:
- Decision trees
- Dialog flows
- Flow diagrams
Intent & Use Case Definition:
Identify:
- User intents (e.
Map:
- Intents → conversation flows Work with business teams to:
- Define high-impact use cases
Dialogue & Content Writing Write:
- Bot responses
- Prompts
- System messages Ensure tone is:
- Clear
- Human-like
- Aligned with brand Conversational UX (User Experience) Design experiences that:
- Minimize user effort
- Avoid confusion
- Handle edge cases
Optimize:
- Navigation within conversations
- Error handling Bot Configuration / Platform Work Configure bots on platforms like:
- ServiceNow Virtual Agent
- Dialogflow
Microsoft Bot Framework Implement:
- Topics / intents
- Entities
- Flow logic Integration with Backend Systems Connect bot to systems:
- ITSM (tickets, approvals)
CRM / HR
tools Enable actions:- Create ticket
- Retrieve data
- Trigger workflows Testing & Optimization Test conversations:
- Different user inputs
- Edge cases
Analyze:
- Drop-offs
- Failed intents
Improve:
- Flows
- Responses
- Accuracy Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1