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Video Game Designer
San Jose, CA

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Beat the Lock Escape Rooms

Game Master - Escape Room

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Job Description

Game Master
  • Escape Room Beat the Lock Escape Rooms
  • 1.0 San Jose, CA Job Details Part-time $18.45
  • $22.00 an hour 1 day ago Benefits Employee discount Flexible schedule Referral program Qualifications Guest reservation booking Greeting customers High school diploma or GED Customer engagement Venue customer assistance Quality control operations Room tidying Event customer service Full Job Description Game Master
  • Escape Room
  • In Person Required/ Some Weekday & some Weekend availability required Beat the Lock is hiring, fun, energetic, creative people for part time Lead Game Master.
Escape Rooms are a fast growing entertainment and team building experience. Located next to Santa Clara University. Experience in customer service, retail or customer facing positions required. See more about us at www.beatthelock.com Flexible Part time opportunities available.
Responsibilities:
Create positive, upbeat atmosphere and maintain extraordinary customer service Greet customers making them feel welcome Surpass customer expectations and address customer concerns while delivering superb customer service Provide rules, introduction & summary, giving appropriate clues while monitoring the rooms, and summarizing the experience in an encouraging manner Diligently moderate the escape room, carefully monitoring the customers' progress to determine the proper clues to provide Provide immersive experience for customers by playing a character while delivering clues Minimize any negative customer experience while in the rooms by immediately addressing issues Ensure rooms run on time per schedule Provide wrap up of rooms in an encouraging manner Provide corporate events with professional event introduction and meaningful, interactive summary discussion Maintain quality control of rooms and facility by addressing worn props and clues and cleaning Prepare facility for events by setting up and cleaning Reset rooms meticulously for the next group Thoroughly clean rooms, bathrooms & facility per cleaning rotation schedule Proactively problem solve issues encountered during the day related to the facility, escape rooms, spoilers, props, cameras, computers, etc. Respond to customer inquiries by phone & follow up to secure reservations Deliver timely, professional and thorough communication with customers Review reservations for accuracy and contact customers regarding adjustments Train Game Masters and provide them with continued guidance Ensure company policies & procedures are followed
Job Type:
Part-time Salary:
$18
  • $23 /hour including tips Location
  • In Person Required Ability to commute/relocate: San Jose, CA 95126: Reliably commute or planning to relocate before starting work (Required) Shift availability: Day Shift (Required) Night Shift (Required)
Work Location:
One location
Job Type:
Part-time Pay:
$18.45
  • $22.00 per hour Expected hours: 10.0
  • 20.
0 per week
Benefits:
Employee discount Flexible schedule Referral program Shift availability: Day Shift (Required) Night Shift (Required)
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements