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Provide exceptional customer service and maintain a customer-first perspective at all times.
Assist our client base with the maintenance of their current WordPress website.
Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.
Research and implement fixes for website plugins and libraries.
Effectively manage details and work collaboratively with the team.
Thoroughly document all interactions, changes, and updates performed.
Have a personal sense of ownership for all aspects of their work.
Provide client training to prepare new users and established clients for success in learning and using WordPress. Skills
Strong customer service skills.
Experience working in a call-center environment.
Ability to solve problems creatively and effectively.
Ability to accept feedback and develop positive relationships with clients and colleagues.
Proven work experience as a web developer or in web content management (CMS) role is preferred.
Strong WordPress experience.
Able to answer phones and communicate clearly using internal and external communication systems.
Exceptional time management skills, self motivated, and reliable.
Desire to learn new skills.
Bilingual (preferred)

Job Type:

Full-time Schedule:

8 hour shift (9-5) Monday to Friday Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM.

Work Location:

In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday Wednesday and Friday in the office and Tuesday and Thursday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress)

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

WordPress:

1 year (Required) Ability to

Commute:

Byron Center, MI 49315 (Required)

Job Type:

Full-time Pay:

$19.00

$22.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

WordPress:

1 year (Required) Ability to

Commute:

Byron Center, MI 49315 (Required)

Work Location:

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Find & Apply For Web Designer Jobs in Byron Center, Michigan

WordPress Website Support Specialist