Find & Apply For Airfield Operations Specialist Jobs in Provincetown, Massachusetts

Cross Trained Agent

Cape Air

• 
  Provincetown, Massachusetts
  
• 
  

PERMANENT

Updated 09/04/2026

Job Description

Job Summary

SUMMARY:

Cape Air is hiring Seasonal Cross-Trained Agents!

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES

• Check in passengers and baggage using Cape Air's passenger service system
  
• Make passenger reservations and rebook flights
  
• Make boarding announcements
  
• Provide extra assistance to passengers with special needs
  
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
  
• Share information with pilots/ramp/operations using radio communications
  
• Organize ticket and cash reports
  
• Handle delayed or missing baggage and process claims
  
• Assure compliance with FAA and airport security procedures
  
• Meet and marshal aircraft
  
• Fueling Cape Air aircraft, if applicable to station operations
  
• Load and unload passengers and their baggage
  
• Escort passengers out to the aircraft
  
• Additional duties as assigned
  

QUALIFICATIONS

• Airline work experience preferred
  
• Airline reservation system experience preferred
  
• Must be at least 18 years old
  
• Must hold a high school diploma or equivalent
  
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location
  
• Must be able to lift up to 70 lbs.
  
• Basic computer skills required
  
• Excellent communication and excellent customer service skills required
  
• Ability to interact effectively with others
  
• Ability to work independently and adapt to changing work priorities
  
• Ability to communicate effectively, orally and in writing
  
• Flexibility of schedule is a must
  
• This position will often require working nights, weekends and holidays
  
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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