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Paratransit Bus Operator Citrus Connection - 3.1 Lakeland, FL Job Details Full-time From $20.85 an hour 19 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Referral program Retirement plan Qualifications Customer communication Interpersonal skills Passenger Endorsement Customer service Professional ethics In-person customer service Employee relationship building High school diploma or GED Driver's License Conflict management Air Brake Endorsement CLP Mobile devices

Full Job Description SUMMARY:

This position is a limited duration training position in which the employee is taught the knowledge and skills necessary to become a Paratransit bus operator. After successful completion of the training, the employee will know how to transport, safely and expediently, passengers on District buses.

ESSENTIAL JOB FUNCTIONS

1. Learns to be responsible for the safe transportation of passengers. 2. Learns to and aids in the loading and unloading process of passengers needing assistance in boarding. 3. Learns how to and performs daily pre and post-trip inspections of the bus in accordance with applicable regulations and District guidelines. 4. Learns how to complete daily post-trip inspections, including checking the condition of the bus. 5. Learns how to maintain the cleanliness of the bus interiors. 6. Learns how to communicate routine, urgent and emergency situations. 7. Attends all meetings and training sessions including all in service and driver meetings, first aid and CPR classes that are required by the District. 8. Responsible for learning all District rules, policies and procedures. 9. Learns how to verify route times to maintain the accuracy of the schedulers' assignments. 10. Learns how to provide information to the scheduler and dispatcher for updating maps and routes. 11. Learns how to report accidents and/or incidents and follow District procedures in accordance with the accident reporting procedure. 12. Learns how to deal with passengers and the public with courtesy and patience. 13. Learns how to assist impaired passengers in accordance with the American with Disabilities Act. 14. Learns how to assist Paratransit passengers at pick-up and drop-off points. 15. Learns how to deal with passengers who may have a wide range of mental acuity. 16. Assists impaired passengers in accordance with the American with Disabilities Act. 17. Learns how to load and secure up to five (5) wheelchair scooters. 18. Learns how to deal with emergency situations. 19. Learns how to perform other duties as assigned.

MINIMUM JOB REQUIREMENTS

High school diploma or GED required; two to four years' customer service experience. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.

OTHER CERTIFICATES/LICENSES

Must have valid CDL Class B permit with (P) Passenger Endorsement and Airbrakes upon hire. Must be able to obtain license within sixty (60) days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Ability to work under pressure; ability to multi-task. Strong verbal and written communication skills. Ability to utilize mobile data terminals. Ability to maintain required records. Strong interpersonal skills and strong conflict resolution skills. Must be a self-starter. Ability to establish effective working relationships with co-workers, various County and City employees, customers, and the general public. Uses sound, independent judgment in daily work activities and exercises discretion; has strong ethical standards. WORKING ENVIRONMENT and

PHYSICAL DEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job is performed in all weather conditions. It may include the need to be able to lift up to 100 lbs. infrequently.

CITRUS CONNECTION IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Type:

Full-time Pay:

From $20.85 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): Do you have any vacations planned in the next 6 months? Have you had any traffic violations or accidents in the past three years? If yes, please explain. This role requires transporting passengers with varying mobility levels. Are you able and willing to assist passengers in wheelchairs, including securing up to five mobility devices? Are you comfortable being on your feet, bending, securing equipment, and assisting passengers throughout the day? Please describe a time when you had to handle a difficult or distressed customer. What was the situation, and how did you resolve it?

Education:

High school or equivalent (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Lakeland, FL 33815 (Required)

Work Location:

In person