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Route Service Representative
Job Description
Route Service Representative
• 4.0 14405 Catalina Street, San Leandro, CA 94577 $22
•$25 an hour
•
Contract, Full-time Job Details:
Position:
Route Service Representative I (Logistics)
Location:
14405 Catalina St, San Leandro, CA 94577
Employment Type:
Contract Contract Duration:
Approximately 3 months
Working Hours:
40 hours per week
Shift Options:
Flexibility to work one of the three listed shift schedules is required.
Monday-Friday:
1:00 PM
•9:00
PM Tuesday-Saturday:
12:00 PM
•8:30
PM Thursday-Monday:
12:00 PM
•8:30
PM Pay Rate:
$25.00/h
COVID-19
Vaccination:
Required California Driver's License/ID:
Valid California ID/Driver's License required
Position Summary:
The Route Service Representative (RSR) serves as the face of Quest Diagnostics to clients, customers, and the general public. This position is responsible for daily route operations, including tracking, sorting, storing, and transporting patient specimens, supplies, reports, equipment, and other materials. The representative ensures the safe and timely transportation of specimens while maintaining specimen integrity, following established procedures, and providing excellent customer service.
Key Responsibilities:
Safely and promptly transport patient specimens, supplies, reports, equipment, and other materials to designated destinations. Follow assigned routes and schedules while accommodating will-call stops and special pickups. Maintain proper specimen handling, storage, packaging, and temperature requirements during transportation. Use handheld scanners and other required equipment to track and document specimen movements. Follow all scanning and documentation procedures, including tissue, irreplaceable, and frozen specimen tracking. Ensure route equipment is properly prepared before starting, including scanners, carry bags, coolers, dry ice, mobile phones, keys, and required paperwork. Place door hangers when scheduled pickups have no specimens available and report service issues to the supervisor or team leader. Communicate with Dispatch before leaving an area to confirm that all will-call requests have been cleared. Maintain updated route information, sequencing, and client notes. Perform daily vehicle checks and maintain vehicle cleanliness and safety. Report equipment deficiencies and ensure proper care of company property. Follow company policies regarding attendance, punctuality, timekeeping, dress code, OSHA requirements, vehicle safety, and professional conduct. Maintain professional relationships with clients and provide excellent customer service. Attend required meetings and training sessions and complete all assigned training on time.
Required Qualifications:
Minimum 3 years of licensed driving experience. Valid driver's license with no restrictions. Provisional licenses and learner's permits are not accepted. No more than 2 moving violations in the past 36 months, with none in the most recent 12 months. No DUI convictions reported through the Motor Vehicle Record (MVR) or background check. Ability to maintain a driving record that meets company requirements. Ability to communicate effectively in English with clients, supervisors, and colleagues.
Preferred Qualifications:
At least 1 year of experience in customer service, logistics, or delivery-related work. General computer knowledge. Experience using handheld scanner equipment. Strong customer service, communication, interpersonal, and problem-solving skills. Ability to work collaboratively and make sound decisions.
Physical and Mental Requirements:
Ability to travel as required for assigned routes. Frequent use of phones and handheld devices/computers. Ability to sit, stand, walk, and drive for extended periods. Ability to lift up to 25 lbs regularly and occasionally up to 40 lbs. Ability to carry up to 15 lbs for several minutes at a time. Good hand dexterity and steadiness. Ability to perform bending, kneeling, balancing, pushing, pulling, reaching, and twisting. Ability to maintain visual attention to detail, including in limited-light conditions.
Additional Requirements:
COVID-19
Vaccination:
Required.
California Driver's License/ID:
Valid California ID/Driver's License required.
Travel:
Required. Candidates must have a valid California driver's license and meet the driving record requirements.
COVID-19
vaccination is mandatory. Candidates must be comfortable with specimen transportation and handling.
Pay:
$22.00
•$25.00 per hour Application Question(s): Are you fully vaccinated against
COVID-19?
Do you have a valid California Driver's License or California ID?
Work Location:
In person
Benefits
- Dental Insurance
