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Armored Truck Messenger / Lead
Job Description
Route Lead Position Summary The Route Lead has the primary responsibility of supervising the route operations. This position ensures accountability and the security of all liability and prioritizes daily operations workflow. The Route Lead assists Route Logistics and Branch Leadership in the secure, safe and efficient functioning of the branch. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Abram Armored and its customers, as well as the safety of persons on the premises of Abram Armored.. As a leader in the company, this individual provides direction to both reporting and non-reporting associates to ensure that the organizational vision, mission, values and goals are achieved. This positions key responsibilities include Driving a minimum of 5 days per week, in accordance with a designated route, making stops at customer locations Servicing ATM's on a set schedule, including re-supplying, retrieving deposits, and monetarily balancing the machine Ensure the safe, accurate, and secure collection and delivery of liability Guard the messenger during the actual delivery or pick up Always maintain the safety and control of the armored vehicle Remain alert and always be prepared Counting items, recording amounts and serial numbers, signing, and dating receipts and manifests, sorting individual cargo items by route Maintains communication with dispatch personnel, reporting delays, customer service issues, incidents, unusual circumstances, and other important information in a timely manner Maintain the vehicle, equipment, and the facility in clean and operational conditions Other duties as assigned Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
- Provide coaching and skill development to employees on a consistent basis
- Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
- Secure inventories by executing controls and ensuring strict compliance with security procedures
- Maintain and provide quality customer service and excellent communication with the customer base
- Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
- Maintain accurate records, handle customer inquiries, and balance transactions daily
- Assist Branch Management as needed to meet branch goals
- Cross-train and perform other duties as assigned It is expected that from time to time, program, policies and procedures will be reviewed and updated to reflect continued understanding of company operations.
Department and/or division leaders will report daily and receive the necessary support to help achieve the company's vision and mission. In addition, a primary responsibility will be the continued growth of trust and confidence with associates, clients and prospects. As a leader within the company, this individual must demonstrate the utmost personal integrity, highest moral and ethical standards and sound business judgment while operating in compliance with all regulations, conduct of an effective and professional manner to all stakeholders.
Relationships Reports to:
Route Manager / Branch Manager Other key relationships: Customers Regulator Bodies (The Federal Reserve)
Key Advisors Industry Trade Associations Major Responsibilities:
Leadership
- In concert with the leadership team, helps to set the cultural and operational excellence at all levels of the organization. Is an ambassador both inside and outside of Abram Armored of our core values. Stewardship
- Remains engaged to continually better the organization. Innovation
- Is a catalyst for the development and implementation of creative new products and services that ultimately have a positive impact on the industries we serve. Oversight
- Sets and carries out strategies and policies approved by leadership, establishes and maintains an effective internal control system, and complies with applicable laws and regulations.
Expectations:
Supports the shared vision and a strong desire to succeed in providing products and services that are profitable and valuable for both customers and the company. Provides dynamic leadership while establishing confidence and trust with the direct reports and customers. Recruits and develops top talent who can provide leadership and continuity for the future.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include providing assistance as appropriate in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
College Degree is preferred, but not required.
Language skills:
Ability to read, analyze, and interpret common industry and supporting technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or customers. Ability to effectively present information to leadership, public groups, and/or boards of directors.
Mathematical Skills:
Ability to manage your time efficiently, do metal math quickly, interpret and analyze data, effectively research information and requires attentions to the small details.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Other Skills and Abilities:
Must have the ability to operate PC and printer, copy and fax machines, calculator, and telephone. Must have good working knowledge of word processing and spreadsheet software programs. Key Contacts
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Internal and External:
Has frequent contact with all department/division leaders and associates to resolve issues relating to customer service, security, purchasing, financial reporting, etc. Has moderate contact with sales representatives for supplies, equipment and building maintenance and repairs.
Has moderate contact with external auditors.
Certificates, Licenses and Registrations:
Valid driver's license, GA DOT health card, State of GA Board of Private Detective and Security Agencies License.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Full-time schedule possibly consisting of an average of 40 hours/week. Full-time work at a minimum of 5 days anytime during a 7-day period. Approximately 90-95 percent of work performed in vehicle within individual compartments (front and rear). CDL Class A / CDL Class B not required but is a plus
Comments:
Position requires the ability to work before or after normal business hours to meet deadlines and attend various employee meetings and training sessions. Position may require occasional overnight travel to attend training conferences, onboard employees and/or monitor satellite branches.
Job Type:
Full-time Pay:
$18.00
- $22.
00 per hour
Benefits:
Life insurance Paid time off Referral program
License/Certification:
Firearms License (Preferred) Willingness to travel: 25% (Preferred)
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- Dental Insurance
- Life Insurance