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Position:

Guard Services Captain Location:

Beaverton, OR (Office Location) +

Surrounding Portland Metro Area Schedule:

Wednesday

• Sunday; 2 week rotating schedule
• see below Schedule 1: 0500
• 1300 Schedule 2: 1100-1900

Pay:

$29.50 / hr

Benefits:

Health | Dental | Vision insurance

• 80% employer paid! 401(k) with a 50% employer match up to 5% of your total income after 1 year of employment Training, resources, and continued support for your role Company provided uniforms, gear and attire PTO, Vacation and Paid Holidays Paid Volunteer Time TriMet Monthly Pass
• 50% paid by company Fitness Gym Reimbursement up to $30/Month (Keep your current gym!) Employee recognition, awards, employee of the month, Annual Holiday and Summer parties, and team-building activities Career advancement and raises for longevity
• we have employees who've been with us for over 20 years!

The Captain will also work one graveyard shift per month to maintain direct contact with overnight personnel. Schedule flexibility is required for critical incidents, staffing needs, training, employee matters, and other operational requirements.

POSITION SUMMARY

The Guard Services Captain is the leader of all Security Officers within First Response Security's Services Department , including Alarm Response & Patrol (ARP) and On-Site operations. This is a uniformed, field-primary command position. The Captain is expected to maintain an active presence in field operations and be prepared to directly support operational coverage when necessary. The Captain is responsible for the quality, professionalism, accountability, development, placement, and performance of Security Officers , ensuring the right officers are in the right positions and properly trained to meet Company standards. The Captain directly oversees and develops the ARP and On-Site Supervisor teams , ensuring supervisors effectively lead, coach, schedule, develop, and hold their officers accountable. The Captain does not serve as a Client or Account Manager. Client concerns involving officer performance or conduct are provided to the Captain through the Services Team. The Captain investigates and addresses the personnel issue and reports the resolution back to the Services Team.

PRIMARY RESPONSIBILITIES

Officer & Supervisor Leadership Provide leadership and oversight to all ARP and On-Site Officers and Supervisors . Ensure officers meet Company standards for professionalism, reliability, appearance, reporting, conduct, training, and performance. Ensure the right officers are assigned to the right accounts and patrol districts . Maintain regular field contact with officers and supervisors to evaluate performance, reinforce expectations, and provide coaching and mentorship. Identify officers requiring additional training, development, reassignment, or corrective action. Develop the ARP and On-Site Supervisor teams and hold supervisors accountable for the performance, attendance, training, conduct, and development of their officers. Coach supervisors on leadership, personnel management, documentation, discipline, staffing, overtime control, and officer development. Identify and develop officers and supervisors with potential for advancement. Training, Accountability & Corrective Action Ensure officers receive appropriate initial, field, remedial, and ongoing training. Identify performance deficiencies and coordinate or provide corrective training. Review officer reporting and documentation as necessary and provide coaching on report quality. Investigate personnel-related complaints, performance issues, and conduct concerns. Administer or direct appropriate coaching, retraining, reassignment, corrective action, or discipline consistent with Company policy. Maintain responsibility for personnel-related CHAIN Forms , including investigation, documentation, follow-up, and escalation when necessary. Review Motive camera events , determine appropriate action, and delegate Coaching Forms to supervisors for completion. Ensure corrective actions and training are completed, documented, and followed through to resolution. Attendance, Staffing & Overtime Control Monitor officer attendance and reliability and hold officers accountable for attendance violations. Work with supervisors to address call-offs, staffing shortages, coverage needs, and officer placement. Review and approve or decline time-off requests based on staffing and operational needs. Maintain active oversight of Guard Services overtime and hold supervisors accountable for responsible staffing decisions. Regularly analyze payroll and overtime trends to identify recurring overtime, staffing deficiencies, scheduling problems, and opportunities to reduce unnecessary overtime. Prioritize offering available shifts to qualified officers below 40 hours for the workweek before assigning shifts that create overtime whenever operationally practical. Coach supervisors on using available personnel efficiently and review staffing decisions that result in avoidable overtime. Develop solutions for recurring overtime caused by vacancies, call-offs, scheduling practices, training needs, or insufficient staffing. Balance overtime control with officer qualifications, training, account requirements, and service quality. Personally fill On-Site assignments or ARP districts when coverage cannot be secured through available officers or supervisors. The Captain is required and expected to provide this coverage and adjust their regular schedule accordingly to meet operational needs. Client-Generated Officer Concerns When the Services Team receives a client concern involving officer performance or conduct, the Captain will: Investigate the concern with the involved officer and supervisor. Determine the cause and appropriate response. Implement necessary coaching, training, reassignment, corrective action, or discipline. Document the action taken and communicate the resolution to the Services Team for client follow-up. Recognition & Culture Make the final selection for ARP and On-Site Officer of the Month , with input from the Supervisor team. Recognize officers demonstrating exceptional professionalism, reliability, integrity, performance, and Company values. Promote a culture of accountability, teamwork, professional growth, and high performance. Communication & Reporting Maintain regular communication with the Services Manager, Supervisors, and field personnel. Participate in Supervisor meetings, officer meetings, On-Site News briefings, and other Guard Services meetings as required. Communicate Company expectations, policy changes, training priorities, and performance standards to field personnel. Complete a Captain's End-of-Shift Report summarizing significant staffing, overtime, attendance, disciplinary, CHAIN, Motive, training, personnel, and operational matters requiring leadership awareness or follow-up.

POSITION EXPECTATIONS

The Guard Services Captain is a uniformed, field-primary position and is expected to maintain a visible, active field presence while leading with professionalism, integrity, accountability, consistency, and sound judgment. Company expectations must be applied fairly regardless of an employee's tenure, rank, or assignment. The Captain is expected to develop supervisors rather than simply perform supervisory duties for them , address personnel issues promptly, recognize strong performance, develop future leaders, and proactively resolve problems before they negatively affect Guard Services operations.

PRIMARY OBJECTIVE

The Guard Services Captain's primary objective is to ensure First Response Security consistently puts the right officer, with the right training, professionalism, and mindset, in every ARP district and On-Site assignment. The Captain is ultimately responsible for the caliber and performance of First Response Security Officers and the effectiveness of the supervisors who lead them.

Guard Services Chain of Command:

Security Officers → Supervisors → Guard Services Captain →

Services Manager About First Response Security:

First Response is a family-owned business founded right here in Oregon over 30 years ago. We take pride in serving our community, delivering true peace of mind by providing life-safety and security solutions to businesses and homeowners alike. Our approach is unmatched and stands out against our competitors here in the

Northwest:

We're the only security company that can install electronic detection hardware, provide physical security, and own and operate our own security and dispatch monitoring center. Through our unique and all-encompassing business model, we have built a strong reputation, allowing us to become the LARGEST locally owned security companies in Oregon!

Website:

www.fr-inc.com The most important thing you should know about First Response is that we care about you. We know that the best way to take care of our customers is to first take care of our people. By joining our team, you're joining a team of kind and compassionate change-makers. Made it this far? Schedule a phone interview here (after submitting your resume): https://calendly.com/firstresponseinc/30min iWatch Communications and First Response Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:

$29.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person