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COR OPERATOR

(Houghton) 2026/11/05 Reference Number OPER1 Description Generating and providing System Codes and Exercising Remote access control

• Update system with relevant information required for issuing codes
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
• Responsible for generating and providing system codes and exercising remote access control of allocated assets.
• Assist with Adhoc duties as requested by the Supervisor or Line Manager. Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
• Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
• Actively check that the systems are updating regularly and working at the required operating level
• Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
• Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
• Escalate any faults with the alarms and provide a status report to the applicable party. Administer and Maintain the Relevant Database and Registers On Security Systems
• Record all transgressions and faults, update and maintain records and generate the required reports
• Maintain and update all necessary registers (i.e OB) Build and Maintain Internal and External stakeholder relationships
• Build and maintain effective working relationships with all internal and external stakeholders.
• Escalate any system failures immediately to the relevant party
• Assist with incoming queries from stakeholders
• Escalate all identified transgressions at centres to the Supervisor
• Continuously liaise with centres regarding access control and alarm events Applicable for Operators Sitting in the PMC
• Control and link the relevant permissions to the ATM Custodian Profiles on the system
• Verify that allocated vehicles are visible and tracking on the monitoring system
• Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
• Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
• Communicate with Senior Management in the event of an emergency
• Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
• Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
• Send an updated report to the Device Administrator informing them of the new sites loaded. Applicable for Operators Sitting in the COR
• Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
• Assist the Security and Compliance Officer's (SCO's) with weekly alarm testing and OB entries
• Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor.

Requirements Work Experience Internal 3 Years's work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR o 1 years' work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12 Previous Call Centre experience and or experience within client service (Advantageous) External 2 years' work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services. Experience within a logistics or CIT industry (advantageous) Education Internal Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience. External External Grade 12. Special training requirements PSIRA D (Advantageous) Able to work shifts Working overtime may be required Microsoft Office (Word, Excel, Outlook): Basic level Must be able to multi-task Work Level Junior Job Type Permanent Salary Market Related EE Position No Location Houghton