Business Analyst

Description We are looking for a detail-oriented Business Analyst to support loan servicing insurance operations for a Long-term Contract position based in Dallas, Texas. This role centers on reviewing commercial loan insurance documentation, resolving coverage-related issues, and coordinating with borrowers, agents, and internal partners to maintain compliance with servicing standards. The ideal candidate brings strong analytical judgment, clear communication skills, and the ability to manage multiple priorities in a deadline-driven environment.

Responsibilities:

• Examine insurance provisions within newly boarded loan files to confirm alignment with governing loan agreements and servicing expectations.
• Contact borrowers and related parties when coverage is nearing expiration or when submitted documentation does not satisfy required standards.
• Evaluate renewal records by comparing incoming insurance materials with internal tracking data and loan documentation for accuracy and completeness.
• Work with insurance brokers, prior servicers, and borrowers to secure updated certificates, endorsements, and policy evidence as needed.
• Process insurance-related disbursements promptly while maintaining accurate supporting records.
• Respond to questions involving coverage disputes, insurance obligations, premium activity, and cancellation notifications from borrowers and agents.
• Flag accounts with lapsed coverage and initiate next steps for force-placed insurance when required under servicing guidelines.
• Partner with servicing and asset management teams to address exceptions, resolve issues, and support ongoing portfolio administration.
• Keep leadership informed of workflow status, operational concerns, and items that may affect turnaround times or service quality. Requirements
• Bachelor's degree, insurance license, or comparable combination of education and relevant experience preferred.
• At least five years of commercial insurance experience, ideally within loan servicing, loan administration, or a related financial operations environment.
• Working knowledge of loan terms, complex credit documents, capital structures, servicing processes, and investor-related requirements.
• Strong analytical and problem-solving ability with careful attention to detail when reviewing policies, renewals, and deficiencies.
• Excellent written and verbal communication skills, including the ability to present information clearly to staff and management.
• Proven ability to balance multiple assignments independently in a time-sensitive, customer-focused setting.
• Collaborative mindset with a detail-focused approach to teamwork, issue resolution, and cross-functional coordination.
• Familiarity with agency or investor guidelines such as Fannie Mae and Freddie Mac is a plus.

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