Business Office Director

Summary Important:

We are looking for a candidate who is interested in pursuing the role of Executive Director within 12 to 18 months. The Business Office Director (BOD) oversees all administrative, financial, and human resource operations, ensuring accuracy, compliance, and efficiency across business functions. This role manages accounts payable and receivable, payroll, benefits administration, budgeting, financial reporting, and accurate resident and employee records. The BOD partners closely with the Executive Director and corporate office to support smooth operations, high satisfaction, and organizational excellence. In alignment with Everbrook's culture of Compassion, Commitment, and Community, the BOD models servant leadership, supports team growth, and helps create a workplace where residents and staff feel respected, connected, and valued. Essential Duties and Responsibilities Responsibilities include, but are not limited to, the following. Other duties may be assigned. Financial Managment Prepare and distribute monthly resident billing statements in accordance with established schedules. Participate, as needed, in administrative tasks involved in onboarding new residents, such as lease signing. Process rent increases and Level of Care adjustments in compliance with resident agreements and notification requirements. Manage daily deposits and maintain detailed records of receipts and transactions. Oversee accounts receivable, track delinquent accounts, and coordinate collection efforts with the Executive Director. Code and submit invoices for payment; maintain vendor contracts, W-9s, and insurance certificates. Safeguard community assets through proper accounting procedures and internal controls. Human Resources & Payroll Administration Coordinate all aspects of recruitment, onboarding, and employee orientation. Process new hire paperwork and ensure compliance with state, federal, and company requirements. Maintain personnel records and field questions about benefits, including health insurance and 401(k) programs, in partnership with the corporate HR team. Process bi-weekly payroll and ensure accuracy of timekeeping and pay data. Support department heads in identifying staffing needs and conducting interviews, as assigned. Maintain compliance with employment regulations and participate in audits or surveys as needed. Assist with the development and delivery of new hire orientation and staff training, as assigned. Administrative Operations Maintain organized resident and employee files according to regulatory and company standards. Ensure the accuracy, confidentiality, and accessibility of all records. Manage office systems, equipment, and supply inventory to support efficient operations. Coordinate with department heads on purchasing and procurement needs, as needed. Maintain compliance documentation, including OSHA, DPH, and state registration reports. Supervise Concierge staff, including scheduling, workflow, and performance, as assigned. Customer & Resident Relations Provide prompt, professional service to residents, families, and staff. Respond to inquiries, resolve billing or admin. concerns, and promote overall satisfaction. Assist in preparing and distributing resident and family satisfaction surveys. Support and assist community marketing activities, including tours and events. Leadership, Safety, & Compliance Participate actively in community management meetings and performance improvement initiatives. Provide leadership during emergency procedures by responding with urgency and attentiveness, practicing thoughtful delegation and assistance. Follow all safety policies and use proper safety techniques to maintain a safe environment. Serve as Manager on Duty (MOD) on a rotating basis, including weekends and holidays. Ensure compliance with all applicable state, federal, and company regulations. Maintain confidentiality and integrity in all professional interactions. Promote teamwork, collaboration, and accountability throughout the community. Administers progressive disciplinary actions in accordance with company policy, including verbal and written warnings, final warnings, and performance improvement plans. Qualifications Experience in senior living strongly preferred. Associate's degree in accounting, business admin., or equivalent experience, preferred. Minimum of two (2) years of experience in payroll, AR/AP, and financial reporting. Strong proficiency in Microsoft Office, particularly Excel and Word. Experience with property management, resident billing, and accounting systems preferred. Excellent organizational and interpersonal skills. Valid driver's license required. Must have consistent, reliable transportation to fulfill job responsibilities.

Pay:

From $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person