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Abacus Service Corporation
Training / Organizational Change Management (OCM) Lead
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Job Description
Training / Organizational Change Management (OCM) Lead#26-05378
Sacramento, CA
Hybrid
Contract
Starts 11/01/2026
Ends 11/01/2027 Job Description
Job Title Training / Organizational Change Management (OCM) Lead
Client Company/Dept. Name CalHFA
Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026
No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities
- Training curriculum: design and deliver role-specific training for IT staff, service desk, administrators, and end users, plus complete system documentation, admin guides, and configuration playbooks.
- CalHFA-specific playbook: co-author the CalHFA-specific workflow playbook with the Business Analyst, tailored to CalHFA's processes and terminology.
- Adoption & change management: plan communications and adoption activities across IT, HR, Finance, and Administrative/Marketing user groups to drive usage of the new platform.
- Go-live support: support go-live hyper-care and post-launch stabilization from a training/adoption perspective, addressing user-readiness gaps as they surface.
- Knowledge base: own delivery of the complete training curriculum and knowledge-base content required at go-live.
Skill set info Required Qualifications — Mandatory
6+ years training design and organizational change management; 3+ years supporting ITSM/ServiceNow rollouts - Minimum 3 years designing and delivering end-user training and adoption/change-management programs for a ServiceNow (or comparable ITSM) rollout, including at least one California state or local government client.
- Prior experience developing training curricula and change-management communications for a U.S. public-sector agency audience spanning IT staff, service desk agents, administrators, and general end users.
- Demonstrated instructional-design experience (curriculum development, admin guides, knowledge-base content).
Preferred Qualifications - Prosci or equivalent change-management certification.
- Experience supporting multilingual training content and accessible (WCAG 2.
1 AA) training materials.
Education Certifications (if required) Documentation Required for submission Resume
Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No
Additional Notes if any Hybrid By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.