Role summary / purpose The Change Manager will serve as the primary point of contact for organizational adoption and transformation activities across initiatives, beginning with a major platform rollout. This is a hands-on organizational change role requiring applied Prosci methodology experience and deliverable ownership — not a communications-only function. As platform and service offerings expand, this person will support multiple phased rollouts and adoption waves over time. Key responsibilities Develop and execute adoption strategies, plans, and deliverables Conduct stakeholder identification, impact assessments, and readiness assessments Develop stakeholder engagement, sponsorship, and resistance management plans Create and maintain core Prosci deliverables: impact analyses, stakeholder assessments, communication plans, training plans, coaching plans, sponsor roadmaps, readiness assessments, and adoption metrics Establish and track adoption, utilization, proficiency, and business outcome measures Serve as the central liaison across stakeholders, business teams, and project teams Manage and maintain project communications and engagement materials Update and maintain SharePoint sites, FAQs, knowledge repositories, and other adoption resources Support communications, training, coaching, and organizational readiness activities Facilitate workshops, focus groups, change champion networks, and feedback sessions Coordinate leadership engagement and executive sponsor activities Participate in team meetings, representing the adoption and engagement workstream Track and report on activities, risks, issues, dependencies, and overall progress Support cutover, transition, reinforcement, and post-implementation adoption activities to ensure sustained business outcomes Requirements - education & experience Strong, hands-on experience with Prosci methodology and deliverables Proven track record driving organizational change in large-scale technology initiatives