Change Management Lead

Pay Range:

$80hr - $85hr

Responsibilities:

The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes.

Lead Change Management Strategy:

Develop, manage, and a comprehensive change management plan aligned with project objectives, timelines, and resources. Develop and apply stakeholder assessments and surveys to track adoption progress, measure the effectiveness of change activities, and adjust plans as needed. Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.

Drive Communication and Engagement:

Analyze to understand stakeholder needs and readiness for change. Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project. Serve as the primary point of contact for change-related communications across agencies.

Develop and Deliver Training:

Design and implement training strategies and learning plans to build end-user confidence and skills. Create training resources, job aids, and guidance tailored to diverse audiences across City government.

Foster Collaboration and Relationships:

Build strong, credible relationships with agency partners, project teams, and leadership. Serve as a trusted advisor to leaders navigating organizational change. Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.

Champion Best Practices:

Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations. Identify and recommend improvements to change management processes and practices. Contribute to a Culture of Learning. Participate as an engaged team member, sharing insights, supporting colleagues. Gain exposure to a citywide transformation effort with high executive visibility. Collaborate with dedicated professionals committed to building a modern, effective, and equitable public sector.

Minimum Education and Experience Requirements:

Bachelor's degree in Business Administration, Public Administration, Management, or other related fields from an accredited college or university. Six years of Organizational Change Management experience — solid understanding of fundamental Change Management methods and deliverables. Experience leading enterprise change management efforts for a large organization. Familiarity and understanding of HR business processes and information systems. Prosci, SHRM, or equivalent certifications. Knowledge of Articulate or other applications to create online training. Experience with Learning Management systems. Experience coaching project managers and other team members in delivering presentations.

Equivalencies:

An equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisory experience.