Job Description:

Senior Release ManagerLocation:

Charlotte, North Carolina (Onsite)

Employment Type:

ContractContract Duration:

12 MonthsRole OverviewThe Senior Release Manager will be a key leader in driving the transformation of release management practices from legacy, fragmented processes to a modern, automated, and scalable operating model. This role will lead the design, implementation, and adoption of enterprise-wide release capabilities across International Technology and Global Payments Solutions Technology. This leader will bring a forward-looking mindset, combining domain expertise in global payments with experience modernizing complex technology environments. Key ResponsibilitiesLead the evolution of release management from traditional, manual processes to a modern, automated, and data-driven model.

Define and execute a roadmap to standardize release practices across legacy and modern technology stacks.

Design, document, and implement scalable, line-of-business-wide release management processes.

Establish and enforce release governance, including milestone tracking, controls, and risk management.

Apply expertise in international payments and global payment platforms to manage complex dependencies and release risk.

Identify and implement opportunities to automate release workflows and eliminate manual inefficiencies.

Serve as a transformation leader, driving adoption through clear, structured communication.

Develop playbooks, documentation, and training materials to support enterprise-wide adoption.

Build partnerships across CIO organizations, engineering, operations, and business stakeholders.

Required Qualifications8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations.

Proven experience designing and implementing enterprise release management frameworks.

Strong domain knowledge of Global Payments Solutions Technology, including systems integration and payment processing flows.

Demonstrated ability to influence without direct authority and drive organizational change.

Expertise in process documentation, stakeholder engagement, and training delivery.

Experience leveraging automation and tooling to improve release efficiency and reduce operational risk.

Exceptional written and verbal communication skills.

Preferred QualificationsExperience in global financial services or other highly regulated environments.

Experience with enterprise tooling such as ServiceNow or Jira.

ITIL certification or equivalent experience in ITSM best practices.

Experience leading transformation from monolithic or legacy systems to modern, cloud-enabled architectures.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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