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SO
System One
ServiceNow SPM Adoption Consultant
Career Insights for Business Change Manager
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Based on Virginia data
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What they do
A Business Change Manager designs and implements strategies that facilitate smooth transition during organizational changes within workplaces. Responsibilities include identifying risks of change, developing training plans, monitoring progresses and implementing improvements to change plans. They may work with key stakeholders and project managers to ensure changes align with corporate strategic objectives.
$124,439 / year median in Virginia
Job Description
Job Title:
ServiceNow Strategic Portfolio Management Adoption & Enablement Consultant Location:
Vienna, VA or Pensacola, FL Type:
Contract Work Model:
Hybrid - onsite and remoteHours:
40.0 Responsibilities- Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM) capabilities and best practices.
- Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM.
- Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
- Identify opportunities to streamline portfolio management processes and improve user experience.
- Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
- Facilitate workshops, office hours, demonstrations, and hands-on learning sessions.
- Support users during implementation, pilot, and post-launch phases.
- Act as the primary point of contact for system functionality and process questions.
- Coach teams on transitioning from legacy tools and processes to new ways of working.
- Create comprehensive SOPs, process guides, job aids, quick-reference materials, and training documentation.
- Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.
- Develop a sustainable knowledge repository that supports ongoing training and operational consistency.
- Ensure documentation reflects approved governance decisions and organizational standards.
- Assess organizational readiness and adoption risks.
- Support change management activities, communication plans, stakeholder engagement, and adoption strategies.
- Gather user feedback and recommend continuous improvements.
- Establish support models and transition plans for post-implementation operations. Requirements
- 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM) solutions.
- Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
- Experience training and enabling PMOs, project managers, and business stakeholders on ServiceNow SPM.
- Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
- Proven ability to create SOPs, process documentation, training content, and knowledge articles.
- Experience facilitating workshops, training sessions, and stakeholder engagement activities.
- Strong communication, facilitation, and relationship-building skills.
- ServiceNow Certified Implementation Specialist - Strategic Portfolio Management. (Preferred)
- ServiceNow Certified System Administrator. (Preferred)
- PMP, PgMP, PMI-PMOCP, or related project management certification. (Preferred)
- Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes. (Preferred)
- Experience supporting organizational change management and user adoption initiatives. (Preferred)
- Familiarity with HR, shared services, or enterprise PMO environments.