Who Are We:
Customer Experience & The Way We Work Enablement (CXTW3E)
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts.

We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work. The Way We Work is more than a framework—it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.

Primary Responsibilities:
Drive Adoption of The Way We Work
+ Assess adoption of The Way We Work mindsets, behaviors, and practices. + Partner with initiative teams to develop and execute adoption plans. + Help teams apply The Way We Work disciplines in practical, outcome-focused ways. + Track adoption progress and identify opportunities for improvement.
Create Conditions for Success
+ Partner with leaders to establish team practices, routines, and expectations that support adoption. + Identify opportunities to improve ways of working, collaboration, and team effectiveness. + Help teams address obstacles that may limit adoption. + Support a culture of learning, continuous improvement, and shared accountability.
Identify Barriers & Enable Change
+ Identify organizational, process, cultural, and operational barriers affecting adoption. + Recommend practical solutions and partner with stakeholders to address challenges. + Monitor adoption risks and trends and adjust approaches as needed. + Capture and apply lessons learned to strengthen future efforts.
Partner with Teams & Leaders
+ Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness. + Provide insights on adoption progress, risks, and opportunities. + Facilitate discussions that build alignment and strengthen ways of working. + Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability.
Education and Experience Required:
+ Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience + Strong attention to detail + Strong ability to lead teams + Excellent project management skills + Strong analytical ability + Creative problem-solving skills + Excellent interpersonal skills necessary for business partner relationships within and outside the organization + Strong written and verbal communication skills + Ability to communicate professionally at many different levels + Self-motivated + Results-driven + Well-organized + Ability to handle multiple tasks and work under time constraints in support of various assignments + Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software •

Education and Experience Preferred:

+ Practical application of one or more of
The Way We Work
disciplines, including Agile, Change Management or Experience and Process Design in a large scale transformation initiative.

+ Financial services or other regulated industry experience preferred. + Ability to influence without authority + Systems thinking and organizational awareness M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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