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DP
Dunhill Professional Search
Change Manager - Secret Clearance
Career Insights for Business Change Manager
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Based on Virginia data
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What they do
A Business Change Manager designs and implements strategies that facilitate smooth transition during organizational changes within workplaces. Responsibilities include identifying risks of change, developing training plans, monitoring progresses and implementing improvements to change plans. They may work with key stakeholders and project managers to ensure changes align with corporate strategic objectives.
$124,439 / year median in Virginia
Job Description
Job Requirements Quantico, VA Secret Polygraph Unspecified Career Level not specified $75,000 - $120,000 Job Description Position Summary The Change Manager owns the end-to-end Change Management process for the Service Desk, ensuring all changes to IT systems, infrastructure, and services are assessed, approved, scheduled, and implemented with minimal risk and disruption to business operations. Key Responsibilities Own and execute the Change Management process in alignment with ITIL best practices. Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and business justification. Categorize changes (standard, normal, emergency) and apply appropriate approval workflows for each. Maintain the Change Schedule / Forward Schedule of Change (FSC), identifying and resolving scheduling conflicts. Assess change risk and impact in coordination with technical teams, and ensure rollback/contingency plans exist for all normal and emergency changes. Monitor and report on change success/failure rates, unauthorized changes, and change-related incidents. Ensure post-implementation reviews (PIRs) are conducted for major and failed changes, and drive lessons-learned into process improvements. Maintain and continuously improve Change Management policies, procedures, and documentation. Ensure accurate logging, tracking, and closure of all changes in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management). Produce and present Change Management metrics/KPIs (change success rate, emergency change volume, CAB approval turnaround) to leadership. Enforce compliance with change freeze periods and blackout windows. Mentor Service Desk analysts and stakeholders on proper change submission and documentation standards. Required Qualifications Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted. 2 + years of experience in IT Service Management, Change Management, and Service Desk operations. Solid understanding of ITIL framework (ITIL Foundation certification required; Intermediate/Practitioner preferred). Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management) and their Change Management modules. Strong risk assessment and impact analysis skills. Proven ability to chair meetings and drive decisions among cross-functional technical stakeholders. Excellent verbal and written communication skills, including experience communicating with executive stakeholders. Strong organizational skills with experience managing competing schedules and priorities. Must have experience establishing, managing, and reporting Performance Measures (KPIs, SLAs, and XLAs) in support of government defined Performance Requirements. These Performance measures include SLAs that measure operational performance such as system availability, response times, and resolution times, based on the priority level of the service request, and XLAs that measure the quality of the end-user experience, including Customer Satisfaction (CSAT) and Customer Effort Score (CES). Ideal candidates have experience in establishing baselines for SLAs and XLAs producing automated reports, and dashboard capabilities/technologies with near real-time visibility into all KPIs, SLAs, and XLAs. Familiarity with