At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary The Director of Enterprise Resilience will be responsible for the strategic initiatives, implementation and governance of business resiliency and crisis management. This role will lead enterprise-wide resiliency initiatives, ensuring alignment with emerging risks and regulatory requirements.

JOB REQUIREMENTS

• Bachelor's degree and 10years of experience in Business Continuity and/or Crisis Management
• 4 years of management experience
• Ability to work with Executive Leadership to make quick decisions based on predefined decisions
• Strong technical aptitude to manage through complex cybersecurity & privacy incidents that disrupt business operations
• Responsible for conducting business impact analysis and leading operations risk management in support of business resiliency and contingency planning
• Participate in Mergers and Acquisitions to ensure business operations are not disrupted due to Integration activities
• Understanding of Physical Security, Facilities, and Business Operations that may be disrupted due to weather issues, power outages, fires, etc.
• Ability to develop training materials for a variety of audiences in support of the Business Continuity and Crisis Management Program
• Leverage technology / tools to keep business continuity plans updated as HCSC evolves and enters into new lines of business
• Develop technology solutions (out of network) to manage crisis situations during business and technology disruptions
• Excellent communication skills
• Experience with compliance-based tools and processes for standardization, centralization and automation (e.g. risk management, business continuity planning, crisis management incident response, communication solutions).
• Experience with strategy development, analytics and research
• Experience leading and mentoring staff or teams.
• Translating needs and initiatives into compelling business cases. Conducting cost-benefit analyses to justify investments and ensure ROI.
• 6 years of leadership experience
• Strong understanding of business continuity and crisis management
• Ability to coach and collaborate with executive leadership
• Strong data and information management to conduct business impact analysis
• Understanding of suppliers and provider services

PREFERRED JOB REQUIREMENTS

• Extensive knowledge of Business Continuity practices
• Experience in Crisis Management
• Audit experience
• Policy development and review
• Industry certification (i.

e.

CISA, KPI

(Metrics), HCISPP, Six Sigma

• Health care industry experience
• MBA Are you being referred to one of our roles?

If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $133,400.00 - $247,700.00 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.