Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers. Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations. Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities. Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools. Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience. Ability to maintain availability for scheduled 24/7 emergency response program rotation Advanced analytical, research and writing capabilities; superior communication, negotiation, and interpersonal skills Ability to work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment Detail-oriented, well-organized, proactive solution-based problem solver Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues Capable of accommodating fluctuations in work demands Ability to understand a variety of technologies, business interests, and political and regulatory goals Works with cross-functional stakeholders (e.g., Operations Program Management, Attorneys and Engineering) to execute and improve fulfillment execution. Prior experience handling law enforcement, privacy, security, or incident response requests either in the government, telecommunications, or the technology industry. Prior experience with privacy laws, data retention laws, and/or surveillance lawsCIPP privacy compliance certification, or the ability to obtain and maintain certification Familiarity with the technology industry and the impact of social media highly desirable