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The Planet Group

Technical Customer Advisor (Waste Management)

Pay: $25–$30/hr

Posted: 2 days ago

Location: Azusa, CA (Onsite)

Last Updated: 13 hours ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Business / Management Consultant

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Based on California data

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What they do

A Business or Management Consultant provides strategic management consulting to companies and businesses. Advises on ways to improve operations, increase efficiency, reduce costs and increase revenues; may recommend systems or organizational change. Works with business management analysts; frames problems for business clients, and develops plans to address inefficiencies.

$121,103 / year median in California

-18% projected decline

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Job Description

Technical Customer Advisor role Pay rate: $25-$30/hr.

Location:

Azusa, CA Onsite Job Description:

1. Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle. 2. Coordinate communications (both internal and external) for all aspects of customer and technical service. 3. Analyze, plan and facilitate resolutions for customer service and technical issues. 4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with

RCRA & DOT

regulations. 5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies. 6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding and execution of services by operations teams. 7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. 8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with billing team on customer invoicing process. 9. Other duties and responsibilities as assigned by Customer Excellence Manager.