Description We are looking for a Business Systems Analyst to support operational improvements and business process clarity for a customer-focused environment in Oakland, California. This role partners with stakeholders to evaluate current workflows, define practical solutions, and translate business needs into clear documentation for delivery teams. The ideal candidate brings strong analytical thinking, experience working in service-driven settings, and the ability to contribute effectively within Agile Scrum teams.

Responsibilities:

+ Partner with business teams, IT, and vendors to deliver application solutions from planning through launch. + Develop deep knowledge of assigned systems and business processes. + Analyze needs, identify solutions, and provide strategic recommendations. + Advocate for user needs to ensure successful product outcomes. + Lead requirements gathering, documentation, and stakeholder collaboration. + Coordinate with technical teams on integrations and system functionality. + Configure, maintain, and support enterprise applications. + Manage testing, deployments, upgrades, and migrations. + Serve as a key liaison between business, IT, leadership, and vendors. + Foster teamwork, collaboration, and continuous product improvement. Requirements + Bachelor's degree in IT, Business, Analytics, AI, or related field (or equivalent experience). + 8+ years in business systems analysis, product support, or technology delivery. + Experience supporting enterprise platforms such as Salesforce, CRM, ERP, and workflow tools. + Background in AI, automation, chatbots, intelligent agents, or similar technologies. + Global organization experience preferred. + Knowledge of Agile, Waterfall, and other SDLC methodologies. + Strong analytical, problem-solving, organizational, and communication skills. + Skilled at stakeholder management and cross-functional collaboration. + Familiar with project management practices and productivity tools such as Excel, Word, and Smartsheet. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .