Location:

Villa Rica Retail\nJob Summary\nProvides entry-level support for all business systems, applications, and process improvement initiatives across key business functions, including day-to-day troubleshooting efforts. Develops foundational knowledge of organizational processes, business systems, and industry applications while working under the guidance of senior analysts and team leaders. Collaborates with stakeholders to understand business needs, support technology adoption, and align system capabilities with operational objectives. Gains experience in solution development, business process analysis, and user engagement while building the technical and analytical skills necessary for increased responsibility and independent decision-making. Key Responsibilities Assists with the administration and monitoring of business systems to help ensure reliable functionality, data accuracy, and operational efficiency.\nSupports cross-functional teams and vendors in system maintenance, issue resolution, testing activities, and enhancement projects.\nInvestigates basic system issues and user inquiries, escalating more complex problems as needed while contributing to resolution efforts.\nParticipates in testing activities for system upgrades, patches, configuration changes, and new feature implementations.\nProvides first-level support to end users by answering questions, troubleshooting system issues, and assisting with training and adoption efforts.\nMaintains documentation related to business processes, system procedures, user guides, and support activities.\nAssists with gathering business requirements, documenting process changes, and supporting system improvement initiatives.\nCollaborates with senior analysts and team members to develop knowledge of business systems, tools, and best practices.\nBuilds proficiency in system reporting, data analysis, troubleshooting techniques, and process documentation.\nComplies with all company policies, procedures, and standards.\nPerforms other duties as assigned.\n

Required Education & Experience Minimum Education Level:

High school diploma or GED\n

Years of Experience:

0-2 Years\n

Preferred Education & Experience Years of Experience:

2-4 years Spans of Control\nDoes this role

Manage Southwire Team Members:

No Travel\n

Travel:

NonePhysical Requirements Moving:

Standing:

Sitting:

90% Working Conditions OfficeEquipment\nComputer/KeyboardCompetencies\nAction OrientedPlans and AlignsCustomer FocusBalances StakeholdersCollaboratesNimble LearningSkills\nTroubleshooting (Problem Solving)InvestigationProcess ImprovementTechnical SupportTest PlanningAnalytical SkillsUser Acceptance Testing (UAT)

Critical ThinkingBenefits We Offer:

401k with Matching\nFamily and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans\nEmployee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.","accountId","41798495","Southwire Company 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