NEW HAMPSHIRE RETIREMENT SYSTEM CAREER OPPORTUNITY BUSINESS ANALYST

Position Title:

Business Analyst Functional Area:

Information Technology (IT) Date Established 10/2024

Title of Supervisor:

Software Solutions Manager Date of Last Amendment:

8/25/2026 NHRS Position Band/Min.

Step:

L Collective Bargaining Unit Status:

In Unit Hiring Range $85,000-100,000 (within the full salary range of $79,287-$119,398).

FLSA Status:

Non-exempt Supervises:

None

SCOPE OF WORK

The Business Analyst is responsible for analyzing business processes, identifying requirements, and proposing software solutions to improve efficiency and effectiveness. This role involves collaborating with stakeholders, gathering and documenting business requirements, and ensuring that the application and development team understands and implements these requirements accurately. The Business Analyst acts as a bridge between the business and technical teams, ensuring that NHRS business goals are met through optimized software solutions.

ACCOUNTABILITIES

• Collaborate with stakeholders to gather and document business requirements through interviews, workshops, and surveys.
• Analyze business needs and translate them into functional specifications.
• Identify inefficiencies and propose solutions to enhance productivity and accuracy within NHRS operations.
• Develop process flow diagrams and documentation to support improvement initiatives.
• Partner with development teams or vendors to design and implement solutions aligned with business requirements and industry standards.
• Participate in design reviews, testing, and quality assurance to ensure successful solution delivery.
• Act as the primary liaison between business stakeholders and the development teams.
• Facilitate regular meetings, updates, and prepare reports for senior management. Page 1 of 3 Business Analyst
• Assist in project planning, define scope, and update progress with the Project Management Office.
• Identify and manage risks, escalating as needed to ensure timely project completion.
• Evaluates business processes and workflows to identify opportunities for AI, automation, and process improvement, and participates in related initiatives as a subject matter expert for business process readiness, implementation, and adoption.
• Participate in incident response, as needed.
• Other appropriate and related duties as assigned by the supervisor.

MINIMUM QUALIFICATIONS

Education:

Bachelor's degree in business administration, or comparable degree, each additional year of approved formal education may be substituted for one year of required work experience.

Experience:

Minimum of five years' experience as a Business Analyst. Experience within a pension system or in the financial services industry preferred. Exceptional analytical and conceptual thinking skills. Each additional year of qualified work experience may be substituted for one year of formal education.

License/Certification:

Valid driver's license preferred.

SPECIAL REQUIREMENTS

Technical Skills:

• Proficiency with business analysis tools such as Microsoft Excel and SQL for data extraction, modeling, analysis, cleaning and validation.
• Proficiency with process modeling tools like Microsoft Visio or Lucidchart to build understanding, communicate current and future workflows and analyze efficiencies.
• Skilled use of BI tools like Power BI or Tableau for data analysis and reporting is highly preferred.
• Ability to create clear, compelling decks using PowerPoint or similar software.
• API literacy highly preferred.
• Candidates with experience in Agile environments and familiarity with relevant pension or financial regulations preferred.
• Proficiency in business analysis tools and techniques, including requirements gathering, process modeling, and data analysis.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Knowledge of project management tools and methodologies is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to technical and non-technical audiences.
• Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

Risk Management:

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• Identify potential project risks, assess their impact, and implement risk mitigation strategies.
• Ensure compliance with financial and data privacy regulations.
• Collaborate with the Project Management Office (PMO) and escalate risks when necessary.

RECOMMENDED KNOWLEDGE, SKILLS, AND TRAITS

• Familiarity with pension administration systems, regulatory requirements, and industry standards.

PHYSICAL REQUIREMENTS

• The employee must have the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Communicate with others to exchange information (Constantly)
• Analyze accuracy, neatness, and thoroughness of the work assigned. (Constantly)
• Requires computer responsibility which involves extensive use of keyboard, mouse and monitor, and repeat motions that include the wrist, hands, and/or fingers.

(Constantly)

WORK ENVIRONMENT/CONDITIONS

• Dayshift hours primarily, occasional overtime may be required to meet project deadlines.
• Physically able to participate in training sessions, presentations, and meetings.
• Work-related assignments on weekends are possible.

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