Information Management Officer

INFORMATION TECHNOLOGIST

(IT)

I - INFORMATION MANAGEMENT OFFICER

(IMO) The Contractor shall either possess an associate s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration. Contractor personnel required to acquire and maintain a Secret Clearance. The Contractor must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract. The Contractor must have a minimum of two (2) years of client support in a Microsoft Windows based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases. The Contractor must have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access). The Contractor shall possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems. The Contractor shall be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems. The Contractor shall have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location. The Contractor shall have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes. The Contractor shall have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization. The Contractor shall have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments. The Contractor shall have effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol. Summary SaiTech, Inc. is an equal opportunity and anti-discrimination employer. SaiTech Inc, remains committed to fostering an inclusive, respectful, and fair workplace-while fully complying with federal employment laws including Section 503 and VEVRAA. This includes adhering strictly to merit-based employment principles and avoiding any policies or actions that might be interpreted as discriminatory or preferential based on protected characteristics. SaiTech is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.