AI Business Analyst - AI Systems Analyst - ZL

AI Business Analyst•

AI Systems Analyst Type:

W2 With Benefits•No C2

C Location:

Hybrid•Chantilly, VA Top 6

Technical Skills:

Business Analysis / Systems Analysis IVR experience•AWS Connect Preferred Strong experience writing Agentic AI Use Cases AWS LEX Nova Sonic Bedrock Top 3

Soft Skills:

Strong ability to define EPICs, Features, User Stories Work with the business to define how AI agents manage callers Strong communications with strong consultative / professional approach Company / Project Description / Business Driver This client is making a huge push with AI across the organization. One of the key AI initiatives for 2026 is to bring Agentic AI to the IVR solution. The overall goal of the project is to create a more natural call experience, while providing better customer support, and with the expectation of reducing the number of necessary call center personnel needed to support calls

Why It Will Fun:

This is the first major AI project outside of the AI Innovation lab.

Benefits:

SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more. Please contact me to discuss the details of this position further. •Please forward resume directly to for immediate consideration•rstarinieri at sesc .com I look forward to speaking with you soon! Robin Starinieri Director of Recruiting Systems Engineering Services