Required Skills Bachelor//'s degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. 10+ years of demonstrated business analysis experience in complex IT or technology environments Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines. Preferred Skills

CBAP, CCBA, PMI-PBA, PMP, ITIL

Foundation, or comparable professional certification. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes. Experience with SharePoint-based documentation repositories and governance. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks. Government or other highly regulated environment experience.