Business Support Analyst
- Street Lighting Puget Sound Energy
- 3.6 Bothell, WA Job Details $72,700
- $103,300 a year 23 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Cash balance pension plan Employee assistance program Vision insurance Life insurance Qualifications Qualitative data analysis Full Job Description Puget Sound Energy is looking to grow our community with top talented individuals like you!
With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's New Product Development team is looking for qualified candidates to fill an open Business Support Analyst
- Street Lighting position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description The Business Support Analyst supports PSE Street Lighting team through customer billing issue resolution and update processing. This role performs a variety of quantitative/qualitative analysis, as well as reporting, to support business needs and requirements. The Business Support Analyst provides technical support (troubleshooting, maintenance and enhancements) and consultation for a variety of database systems used througout the department. As a PSE employee you will uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Also, you will demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct and ensure duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Provides related application maintenance, troubleshooting, and training for internal and external stakeholders when necessary. Assists with application system implementation, testing and/or upgrades as appropriate (may include coding and scripting). Inputs street lighting data to ensure proper billing for lighting customers. Investigates and resolves complex billing issues though archive research and customer outreach. Evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations. Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response. Coordinates and suports data requests from internal or external sources (such as compliance, audits, government filings, etc) Assists with departmental initiatives, new analysis development and process improvement, on an as-needed basis. May lead project teams on various related business initiatives. Performs other duties as assigned. Minimum Qualifications Associate's degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience. Experience working with relational database sytems (querying, analysis, reporting). Strong computer skill utilizing MS Office Suite (Excel, Access, Word, Outlook). Excellent problem solving skills. Ability to understand and explain technical concepts. Excellent writing, communication and customer service skills. Experience and desire to work in a team environment. Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments. Desired Qualifications Bachelor's degree in related field. Project management skills. Experience leading teams.
Related business-specific experience may include:
Advanced relational database familiarity (MS Access, SQL, Oracle). Familiarity with CSEE Systems (CSY, CLX, CMS). Knowledge of Crystal Reports and Adobe Acrobat Pro. Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML). Knowledge of rate-making process. Familiarity with
SAP, BI, PACE.
Process documentation and improvement experience. Additional Information At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector. The pay range for this position is $72,700.00
- $103,300.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short
- and long-term disability insurance.
There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page
com) . Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.
