Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
W
W3Global
Freight Forwarding Manager Import Operations
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
60
out of 100
Average of individual scores
Job Description
Freight Forwarding Manager -
This is a hands-on management position for someone who understands the full import process and can effectively manage customers, vendors, carriers, and internal operations while ensuring shipments move efficiently and accurately.
Key ResponsibilitiesManage and oversee international import shipments from origin through final delivery.
Coordinate ocean and air freight shipments, including documentation, booking, tracking, and delivery.
Manage relationships with customers, overseas agents, carriers, customs brokers, and other logistics partners.
Review and ensure accuracy of import documentation, including commercial invoices, bills of lading, arrival notices, and customs-related paperwork.
Monitor shipment status and proactively resolve delays, discrepancies, and operational issues.
Ensure compliance with applicable import regulations and company procedures.
Provide guidance and support to freight forwarding staff and coordinate daily workloads.
Train, mentor, and oversee team members as needed.
Handle escalated customer issues and maintain strong customer relationships.
Review operational processes and identify opportunities to improve efficiency and service quality.
Assist with pricing, quotations, and account management when required.
Track shipment performance, costs, and operational KPIs.
Work closely with sales and operations teams to support business growth and customer retention.
Qualifications5+ years of experience in freight forwarding/logistics, with significant import experience.
Strong knowledge of international import operations, particularly ocean freight.
Previous supervisory, lead, or management experience preferred.
Experience working with freight forwarders, NVOCCs, customs brokers, carriers, or international logistics providers.
Strong understanding of import documentation and international shipping procedures.
Excellent communication and customer service skills.
Strong organizational and problem-solving abilities.
Ability to manage multiple shipments, customers, and priorities simultaneously.
Proficiency with Microsoft Office and freight forwarding/logistics software.
Experience with customs clearance and compliance is a strong plus.
Ideal CandidateThe ideal candidate would be someone who has progressed beyond a traditional Import Coordinator position and is ready to take ownership of an import operation or team. They should be comfortable being hands-on with shipments while also providing leadership and direction to other employees.
Key focus: Import experience + freight forwarding expertise + leadership/management capability.
Import OperationsLocation:
Clearwater, FLJob Type:
Full-TimeSalary:
Competitive, based on experiencePosition OverviewWe are seeking an experienced Freight Forwarding Manager to oversee import operations and help lead the day-to-day activities of a growing logistics team. The ideal candidate will have a strong background in international freight forwarding, with a primary focus on ocean and air imports, customs coordination, documentation, and customer service.This is a hands-on management position for someone who understands the full import process and can effectively manage customers, vendors, carriers, and internal operations while ensuring shipments move efficiently and accurately.
Key ResponsibilitiesManage and oversee international import shipments from origin through final delivery.
Coordinate ocean and air freight shipments, including documentation, booking, tracking, and delivery.
Manage relationships with customers, overseas agents, carriers, customs brokers, and other logistics partners.
Review and ensure accuracy of import documentation, including commercial invoices, bills of lading, arrival notices, and customs-related paperwork.
Monitor shipment status and proactively resolve delays, discrepancies, and operational issues.
Ensure compliance with applicable import regulations and company procedures.
Provide guidance and support to freight forwarding staff and coordinate daily workloads.
Train, mentor, and oversee team members as needed.
Handle escalated customer issues and maintain strong customer relationships.
Review operational processes and identify opportunities to improve efficiency and service quality.
Assist with pricing, quotations, and account management when required.
Track shipment performance, costs, and operational KPIs.
Work closely with sales and operations teams to support business growth and customer retention.
Qualifications5+ years of experience in freight forwarding/logistics, with significant import experience.
Strong knowledge of international import operations, particularly ocean freight.
Previous supervisory, lead, or management experience preferred.
Experience working with freight forwarders, NVOCCs, customs brokers, carriers, or international logistics providers.
Strong understanding of import documentation and international shipping procedures.
Excellent communication and customer service skills.
Strong organizational and problem-solving abilities.
Ability to manage multiple shipments, customers, and priorities simultaneously.
Proficiency with Microsoft Office and freight forwarding/logistics software.
Experience with customs clearance and compliance is a strong plus.
Ideal CandidateThe ideal candidate would be someone who has progressed beyond a traditional Import Coordinator position and is ready to take ownership of an import operation or team. They should be comfortable being hands-on with shipments while also providing leadership and direction to other employees.
Key focus: Import experience + freight forwarding expertise + leadership/management capability.