Starting Rate of Pay:

$ 20.20 per hour

Shift Time:

1600-2100POSITION

OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packagesVerify and complete required documentation and reportsProvide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to salesEnter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.

Administer freight pick-up process, as requiredAssist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.

Make freight delivery appointments, as requiredReview drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership memberAssist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.

Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolvedReconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as requiredComply with all applicable laws/regulations, as well as company policies/proceduresPerform other duties as required

Disclaimer:

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

High school diploma or GEDTwo years general office experience preferredOne year customer service experience, preferredPrevious transportation experience preferredStrong phone and interpersonal skillsAbility to count and perform basic math, with or without a calculatorStrong written and verbal communication skillsAbility to comprehend the various FedEx service products to assist in determining customers' needsAbility to use general office equipment, e.g. computer, fax machine, copier, scanner, etcTyping/data entry skillsTen-key skills preferredPC experience with the ability to learn required computer systems/programsDemonstrated time management, organizational and multi-tasking skillsAbility to handle confidential informationAbility to follow instructions and complete required trainingAbility to work independently and/or as a team memberAbility to work in a fast-paced team environment

WORKING CONDITIONS

Office/dock environmentFast-paced; deadline orientedHours may vary due to operational needsEST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. FedEx Freight is an Equal Opportunity Employer, including disability and protected veteran.